Outlook for Mac has 2 address lists in Address Book:

  • Accountname Directory: Offline cached copy of the address list. Due to the nature of the Exchange server this might not show the recent changes made to the Global Address List
  • Directory LDAP: Allows to perform on-line Global Address list lookups. To use this list you need to configure Directory Service settings.
    Note: On 1/30 LDAP was disabled for security purposes.

Address Books on Mac

To configure Directory Service:

  1. Navigate to Menu Bar > Tools > Accounts, select your Exchange account, and click Advanced button in the lower right-hand corner of the window.
  2. Specify Directory service settings:
    Directory Service 
    • Make sure that the Override default port and Login with my Exchange account credentials and Use SSL to connect (recommended) options are checked.
    • Change the port number to 636.
    • Specify Server and Search base: Type in your server and search base. To find the correct settings for your account see the following table. The correct values depend on the Exchange Domain your account is located in.
      Important: to protect your account information, we cannot publish your Server names in the public Knowledge Base. To find the correct Exchange Domain, navigate to HostPilot > Home > Exchange servers and settings.
      Value for EXCH021 OU=ExchangeAccountUsername,OU=Hosting,DC=exch021,DC=domain,DC=local ldap.exch021.serverdata.net
      Value for EXCH022 OU=ExchangeAccountUsername,OU=Hosting,DC=exch022,DC=domain,DC=local ldap.exch022.serverdata.net
      Value for EXCH023 OU=ExchangeAccountUsername,OU=Hosting,DC=exch023,DC=domain,DC=local ldap.exch023.serverdata.net
      Value for EXCH024 OU=ExchangeAccountUsername,OU=Hosting,DC=exch024,DC=domain,DC=local ldap.exch024.serverdata.net
      Value for EXCH025 OU=ExchangeAccountUsername,OU=Hosting,DC=exch025,DC=domain,DC=local ldap.exch025.serverdata.net
      Value for EXCH026 OU=ExchangeAccountUsername,OU=Hosting,DC=exch026,DC=domain,DC=local ldap.exch026.serverdata.net
      Value for EXCH027 OU=ExchangeAccountUsername,OU=Hosting,DC=exch027,DC=domain,DC=local ldap.exch027.serverdata.net
      Value for EXCH028 OU=ExchangeAccountUsername,OU=Hosting,DC=exch028,DC=domain,DC=local ldap.exch028.serverdata.net
      Value for EXCH029 OU=ExchangeAccountUsername,OU=Hosting,DC=exch029,DC=domain,DC=local ldap.exch029.serverdata.net
      Value for EXCH030 OU=ExchangeAccountUsername,OU=Hosting,DC=exch030,DC=domain,DC=local ldap.exch030.serverdata.net
      Value for EXCH031 OU=ExchangeAccountUsername,OU=Hosting,DC=exch031,DC=domain,DC=local ldap.exch031.serverdata.net
      Value for EXCH032 OU=ExchangeAccountUsername,OU=Hosting,DC=exch032,DC=serverpod,DC=net ldap.exch032.serverdata.net
      Value for EXCH080 OU=ExchangeAccountUsername,OU=Hosting,DC=exch080,DC=serverpod,DC=net ldap.exch080.serverdata.net
      Value for EXCH081 OU=ExchangeAccountUsername,OU=Hosting,DC=exch081,DC=serverpod,DC=net ldap.exch081.serverdata.net
      Value for EXCH082 OU=ExchangeAccountUsername,OU=Hosting,DC=exch082,DC=serverpod,DC=net ldap.exch082.serverdata.net
      Value for EXCH500 OU=ExchangeAccountUsername,OU=Hosting,DC=exch500,DC=msoutlookonline,DC=net ldap.exch500.serverdata.net
      Value for EXCH580 OU=ExchangeAccountUsername,OU=Hosting,DC=exch580,DC=serverpod,DC=net ldap.exch580.serverdata.net
    • Important: For the search base value, make sure to replace ExchangeAccountUsername with the name of your Exchange account with Intermedia. The Account Name can be found at the very top of the page, after logging into the HostPilotĀ® Control Panel, to the right of the Account drop-down button.
      Note: ignore the numerical account ID in brackets, and make sure there are no spaces.
  3. Click on OK.