This article applies to Web Hosting and Custom Email accounts only. For Exchange accounts, see the article How Do I Manage My DNS Records

In case Intermedia is a DNS hosting provider for your domain name (Intermedia Name Servers are specified as Authoritative DNS servers for your domain name) you can find the actual DNS records for your domain name in the HostPilotĀ® Control Panel: Domain Names > Domains Manager > click on your domain name to see the DNS records.

To view modify DNS records:


  1. Navigate to Domain Names > Domains Manager and click on the domain you need to modify DNS records for.
  2. In the Custom records section select the new record type from the Type drop-down list.
  3. Enter your type of record domain name prefix into the Domain column field
  4. The other properties of the record should be entered into the Resource Data (Points To) column field

In this case you can manage the DNS records in HostPilotĀ® Control Panel. Intermedia divides all DNS records in two different types:

System records are the records that were automatically created for you during account creation. Sytem records cannot be modified by default, however, you can contact Technical Support asking to allow modifying specific or all system records for your domain name. Custom records are the records that you created. You have full control over this type of records by default.


You can manage the following types of DNS records:

  • A
    An A (Address) record) points a domain or subdomain to an IP address of a web server.
    A CNAME (Canonical Name) record points one domain or subdomain to another domain name, allowing you to update one A record each time you make a change, regardless of how many host records need to resolve to that IP address. CNAME records must always be pointed to another domain name, never to an IP address.
  • MX
    An MX (Mail Exchanger) record points to the server that is responsible for handling email for a given domain. You can send emails without the MX record configured for your domain name, but you will not be able to receive emails without it. The syntax is the following:

    priority target_domain

    The priority is used when more than one MX record is entered for any single domain name that is using more than one mail server. In this case, the preference number indicates the order in which the mail servers should be used. This enables the use of primary and backup mail servers. If you use only Intermedia mail servers to receive mail to your domain, the MX record should look as shown at Domain Names > Domains Manager page.
  • TXT
    A TXT (Text) record provides text information to sources outside your domain. The text can be either human-or machine-readable and can be used for a variety of purposes. Intermedia uses TXT record to provide Sender Policy Framework (SPF) information. If you use only Intermedia mail (SMTP) servers to send mail from your domain the SPF record should look this way:

    v=spf1 ~all
  • SRV
    A SRV (Service) record points one domain to another domain name using a specific destination port. SRV records allow specific services, such as VoIP or IM, to be be directed to a separate location. The syntax is the following:

    priority weight port target_domain

Note: Due to the distributed nature of the internet the propagation of the changes may take up to 72 hours.