In order to access your email hosted by Intermedia, you will need to ensure that your DNS is correctly configured. This document will walk you through the entire process from purchasing a domain to loading your website or mailbox on Intermedia servers once your DNS is in place. Depending on what steps you have already completed, you may want to skip ahead to the point in the process where you are at.

  1. Registering your domain name.
  2. Adding your domain name to your account.
  3. Using Intermedia as your Authoritative Name servers.
  4. Creating and updating your DNS records with your current DNS provider.
  5. DNS propagation.

 Registering your domain name

Purchase and register your desired domain with a domain registrar.

Once you have registered the domain name, you can set up a new virtual server using the Create Account page, specifying your new domain(s) in step 4, or by following the steps in section 2 of this article. You can start using your virtual server immediately after setup by using the IP address or default system domain name assigned to your account, there is no need to wait for the Internic database to update.

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Adding your domain name to your account

Once you have purchased your domain name, you should add it to your account. Log in to HostPilotĀ® Control Panel and navigate to Domain Names > Add New Domain. In the box, type in your domain name, and click Add Domain to add the domain to your account.

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Using Intermedia as your Authoritative Name Servers

To ensure that anyone trying to access your website or send you mail knows that Intermedia hosts your mail server, your DNS records need to contain certain information that lets the Internet know where to find you. The fastest and easiest way is to use Intermedia for your authoritative Name Servers.

The information on our Name Servers is:

Primary Name Server

Primary Server Hostname.........: NS2.INTERMEDIA.NET
Primary Server Netaddress........: 64.78.57.46

Secondary Name Servers

Secondary Server Hostname.......: NS3.INTERMEDIA.NET
Secondary Server Netaddress......: 162.244.196.45

Secondary Server Hostname.......: NS4.INTERMEDIA.NET
Secondary Server Netaddress......: 64.78.22.187

Secondary Server Hostname.......: NS5.INTERMEDIA.NET
Secondary Server Netaddress......: 206.225.164.198

If your account is located on EXCH500 (UK) or EXCH580 (UK) use:

Primary Name Server

Primary Server Hostname.........: NS2.SERVERDATA.NET
Primary Server Netaddress........: 64.78.57.48

Secondary Name Servers

Secondary Server Hostname.......: NS3.SERVERDATA.NET
Secondary Server Netaddress......: 162.244.196.42

Secondary Server Hostname.......: NS4.SERVERDATA.NET
Secondary Server Netaddress......: 64.78.22.154

Secondary Server Hostname.......: NS5.SERVERDATA.NET
Secondary Server Netaddress......: 206.225.164.193 

More information on transferring your domain from another host can be found in our Knowledge Base article on How Do I Transfer My Domain From Another Host?

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Creating and updating your DNS records with your current DNS provider

If you already have your domain setup elsewhere or have another provider that you are using for DNS, you do not have to switch your authoritative DNS servers to Intermedia. You can update your records with your current DNS provider. In order to do this, you may log in to HostPilot and navigate to Services > Domains and click on your domain. Here you will be able to see all the DNS records that are needed for your domain. You will need to add these records with your current DNS provider. Note that although not all records are required, we highly recommend that you create them exactly as you see them in HostPilot to ensure that your domain will function properly.

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 DNS propagation

Once you have made the changes to your DNS, either by switching your authoritative name servers or updating your records, you will need to allow time for DNS propagation to complete. A quick explanation of DNS propagation is that it is the process by which DNS servers on the Internet update their information. In most cases, DNS propagation can take anywhere from a few hours to a few days, so you may not instantly see any updates you make.

Read the Knowledge Base article on What Is DNS Propagation? for more information.

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