Important: for Email Protection to work properly, Junk Email filtering should be enabled in OWA and disabled in Outlook client.

You can turn off the server-side Junk Email Filtering for your mailbox.

OWA

  1. Log in to your Exchange mailbox via OWA.
  2. Navigate to Options and turn off automatic Junk Email filtering. Depending on your Exchange version,
    • OWA 2010: Navigate to Options > See all options > Block or Allow. Select Don't move email to my Junk E-Mail folder
    • OWA 2013: Navigate to Settings > Options > Block or Allow. Select Don't move email to my Junk E-Mail folder.
    • OWA 2016: Navigate to Settings > Options > Block or Allow. Select Don't move email to my Junk E-Mail folder.
  3. Save changes.

Outlook

You can also disable the built-in Junk E-mail Filtering in Outlook:

  • Outlook 2010/2013/2016:
  • Outlook 2007:

Now, none of your messages will be moved to the Junk E-Mail folder automatically, i.e. all emails will be delivered to Inbox regardless of the Spam score.

Samsung Galaxy

Unlike other mobile devices, Samsung Galaxy has its own Junk folder and can move messages to it according to local spam settings. To manage them:

  1. Open the EMail app on the device
  2. Tap the Menu icon and go to Settings > General Settings > Spam addresses:
    Spam Addresses
  3. Remove any addresses that should not be in there:
    Remove addresses