This article applies to Exchange mailboxes only.

To connect your POP/IMAP mailbox (Exchange account) read the Knowledge Base article on How Do I Connect My iPhone To POP/IMAP Mailbox?

This article describes the steps for setting up an Exchange email account on an iPhone.

Add an email account on the iPhone: 

  1. Go to Settings > Accounts & Passwords, then tap Add Account.
  2. On the Add Account screen, tap Other.
  3. Tap on Add Account add the following information:
  • Name – The user’s Display Name.
  • Address – The user’s email address.
  • Description – How you want to identify the specific email account, for example, "work", or "home email".

       4. On the next screen and then select IMAP and provide:

  • Incoming Mail Server:
    • Host Name* – Enter your incoming mail server.
    • Username – The user's email address.
    • Password – The user's mailbox password.
  • Outgoing Mail Server:
    • Host Name* – Enter your outgoing mail server.
    • Username – The user's email address.
    • Password – The user's mailbox password.
       *Important: to protect your account information we cannot publish your Server names in public Knowledge Base. This information can be found on the HostPilot> Home > Exchange servers and settings page.

Note: Your ISP may have blocked SMTP traffic through port 25 in your area. If this is the case, add ":587" (without quotes) to the end of your Outgoing Mail Server Host Name, like this:


This will ensure that outgoing SMTP traffic will go through alternate port 587 instead.

        5. Complete the setup process. Click SAVE and wait for the iPhone to test your incoming and outgoing mail settings and connect to your mailbox.





Note: SMTP Relay is enabled for all Exchange accounts by default, and there is no way to disable it.

Note: The iPhone follows the IMAP protocol, which means that it marks messages for deletion, instead of deleting them immediately. By default, when you create an IMAP or Exchange account on the iPhone, messages you delete are not ever actually purged from the server. The effect of this is that messages you delete on the iPhone don't disappear from your Exchange mailbox when you view it using Outlook, Entourage, or OWA.

To change this behavior:

  1. From the Home screen, choose Settings > Accounts & Passwords.
  2. Choose your Exchange/IMAP account.
  3. Tap Advanced and tap Remove, then choose a time when you want deleted messages to be removed permanently from the iPhone: after one day, one week, or one month. Your deleted messages will be removed from the server according to the interval you set on the device.