Important: In order to have access to encrypted messages, you need the Secure Mail application installed on your machine.

Secure Mail certificates are associated with a specific email address. This means that you cannot change your email address without first disabling the User-based Email Encryption service for your mailbox in HostPilotĀ® Control Panel.

If you wish to have access to previously encrypted messages, there are two possible solutions:

  • Export and import the Secure Mail certificate for an original email address. This will allow you to read previously encrypted messages on the same machine or on a new computer.
  • Use Secure ID, associated with old UPN. Important! This solution will only work if you access old encrypted messages from the same computer.

Certificate
If the UPN has been changed and the mailbox has been reconfigured on a different machine, the content of previously encrypted messages cannot be viewed without installing the certificate of Secure Mail for an original email address.

You will receive the following error:

Error1
To import the certificate properly and get access to encrypted messages on the different machine, follow these steps:

  1. Before changing the UPN in HostPilot, export your Secure ID from Tools & Settings > ID & Password Tools > Backup / Export Secure ID to a PFX file > type in your Secure ID password and specify location and file name.
    First
    First2
    First3
  2. Disable User-based Email Encryption in Services > Mailboxes > uncheck the box in the User-based Email Encryption column for the user > click Proceed.
  3. Change the UPN for the user under Users > click on user's Display Name. Click on the current email address > type the new email address > click Add > move the Primary Address (UPN) radio button > click Save Changes.
    UPN
  4. Enable User-based Email Encryption in Services > Mailboxes > uncheck the box in the User-based Email Encryption column for the user > click Proceed
  5. Configure the Outlook profile using new UPN. Note that you may still use an existing profile, set up with previous UPN, however, you will be constantly prompted for a password.
  6. Download and activate the Secure Mail plugin per following  instructions
    If Secure Mail is already installed on your computer, find application from Control Panel > Programs and Features, navigate to Modify > Next > Activation Wizard > Next
    Active1
  7. Enter new UPN and new activation code, then check the Use this Secure ID as my default ID box
  8. Click Finish to complete activation
    Active2
  9. Install the exported certificate from Step 1 on the new machine:
    1. Locate the exported certificate and launch Certificate Import Wizard by double-clicking the certificate.
    2. Select Current User for Store Location and click Next.
    3. Specify the path to the file you want to import and click Next.
    4. Enter your Secure ID password and click Next.
      Install certificate 1
    5. Select Automatically select the certificate store based on the type of certificate and click Next to proceed.
    6. Click Finish to complete the import.
      Install certificate 2

After these steps, upon accessing the Sent items, it will be possible to view the content of encrypted messages without entering Secure ID.

Note: if you do not plan to use User-based Email Encryption service after changing primary email address, you need to follow the steps in different order:

  1. Export Certificate.
  2. Install Secure Mail on a new machine.
  3. Activate Secure Mail.
  4. Import Certificate.
  5. Disable User-based Email Encryption for your address.
  6. Change your primary email address.
  7. Recreate your Outlook profile.

Secure ID

  1. Make sure that you remember your Secure ID, associated an with original address. If Secure ID is lost, it is unrecoverable.
  2. Disable User-based Email Encryption in Services > Mailboxes > uncheck the box in the User-based Email Encryption column for the user > click Proceed.
  3. Change the UPN for the user under Users and click on user's Display Name. Click on the current email address > type the new email address > click Add > move the Primary Address (UPN) radio button > click Save Changes.
    UPN
  4. Enable User-based Email Encryption in Services > Mailboxes > uncheck the box in the User-based Email Encryption column for the user > click Proceed.
  5. Configure the Outlook profile using new UPN. Note that you may still use an existing profile, set up with previous UPN, however, you will be constantly prompted for a password.
  6. Download and activate the Secure Mail plugin per following  instructions
    If Secure Mail is already installed on your computer, find application from Control Panel > Programs and Features, navigate to Modify > Next > Activation Wizard > Next
    Active1
  7. Enter new UPN and new activation code, then check the Use this Secure ID as my default ID box
  8. Click Finish to complete activation
    Active2
  9. You may now configure Secure Mails using new UPN. When trying to see old encrypted messages, you will be prompted to enter Secure ID for your old address
    Error2