This article describes the process of enabling ActiveSync service. For the instructions on how to configure email on the wireless device, please check the Guide: How To Connect A Wireless Device With Email Account.

You can enable ActiveSync for Exchange users:

To enable ActiveSync service for one or more users: 

  1. Log in to HostPilotĀ® Control Panel.
  2. Navigate to Services > Mailboxes.
  3. Check the box in the ActiveSync column next to the required user.
  4. Click Proceed.
  5. On the next screen, click Confirm.

To enable ActiveSync for particular user:

  1. Log in to HostPilot.
  2. Navigate to Users > click on Display Name of the user > Exchange > ActiveSync 
  3. Click Enable ActiveSync

To set ActiveSync to be automatically enabled on Exchange users creation:

  1. Log in to HostPilot.
  2. Navigate to Services > Mailboxes > Mobile > ActiveSync
  3. Check if the setting on top of the table states ActiveSync is automatically enabled for newly created Exchange users and if not click on Edit > Check the box > Save Changes.

Note: there is a maximum of 10 devices that can be connected to each mailbox. You can see list of connected devices and remove the ones that are no longer used in HostPilot, My Services and Outlook Web Access.