Intermedia Technical Support team can be reached 24x7. For additional details about our Support environment, see the Customer User Guide.
Note: only Account Contacts are authorized to contact Support.
Before contacting Support, you will need:
- account ID or Username:
- answer to your Account Contact security questions
- access to the affected machine or device
- the affected user username and password (if applicable)
- access to the error or message in question
- previous case number (if applicable)
The following contact methods are available:
Important: read the Intermedia Support Glossary for definitions and product description.