Important: Please make sure your IP Phone has the most up to date firmware installed. If needed, contact your phone vendor for assistance.

You need to set up an IP phone for each user and connect it to the Internet, then configure it to connect to the server. To configure the phone, you will need to know the Device ID (called username or User ID or Authentication ID in some phone configurations), password, and server address.

To find IP phone setup instructions, go to HostPilot > Services > Hosted PBX > Manage Users and click on the display name of the user, go to the Hosted PBX tab, click Phone Setup Wizard, and select the type of phone you are using to view personalized instructions for that phone.

Note: Each user can have up to 8 phones configured. The Device ID and password can only be used for one phone's configuration. If you use the same settings to set up a second phone device, this will result in dropped calls, dead air or other call quality issues. If you want to set up several phone devices, you must add additional phone devices in the user settings to generate additional sets of configuration settings.

Here you can select the user and the phone device:

You may additionally configure wireless phones or devices. Read the Knowledge Base article How do I set up a cell phone or wireless device? for more information.