You can view and manage existing users on the Users page in HostPilot® Control Panel. The Users page lists the existing users and types and the services enabled for each user. You can also work with users and service settings if you click the Settings button under the respective service.


User types

The icon next to the user's display name shows the type of user.

  • No icon - a regular user. The user does not have any specific properties set. The user is active, but can be removed; user settings can be changed; services can be enabled or disabled for this user (See Example User in the screenshot above.)
  • - SharePoint Owner. Once SharePoint is installed, all users can access the site, but only one user is the SharePoint Owner. This user cannot be removed. (See Sharepoint Owner in the screenshot above.)
  •  - Disabled mailbox. When a mailbox is disabled, the user cannot log in to the mailbox until it is enabled by the administrator. (See Former Employee in the screenshot above.
  • ExternalCollaborator- External SecuriSync collaborator.

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Managing user settings:

You can set and manage user attributes and disable or enable services for individual users if you click on a user's display name. There are three blocks of settings you can edit for each user.

Manage User Settings

  • General User settings. These are settings common for all users. Click on a setting to change it.
  • Basic services. Use this area to enable basic services for the user. You can enable or disable services for selected users by clicking the appropriate tabs. Once enabled, settings related to each service can be adjusted in this area. See the description of services in the Managing services section of this article.
  • Optional services. Use this section to enable optional services for the user. Once enabled, settings and service status will be available in this area.

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Managing service settings: 

You can enable or disable each of the services for multiple users if you click the Settings button under the respective service.

Note: The availability of each of the services below depends on your plan.

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Using the Action menu

Under the Mailboxes section of the services, there is an Action menu available. When you click Action, you get a list of common actions you can perform for the corresponding user, depending on the type of mailbox and the services that rely on it. To view the full list of actions, click the down arrow at the bottom of the menu.


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Deleting users, disabling users, and removing services:

At any point, you may remove the service, disable a user or delete a user. 

  •  Delete a user If you delete a user, the Active Directory object is removed together with all the data and properties of the user. Please, note that it is an irreversible act, and some service data may be irrecoverable. To delete users, navigate to the Users page, select the boxes next to users you would like to remove, and click Delete Selected Users button. On the next page, you will see the list of users you are going to delete and the services that will be disabled once users are deleted. Click Confirm to proceed with the deletion.

Note: The user cannot be deleted if one of these licenses is assigned to it:
- Office Apps
- Intermedia Unite
- SharePoint ownership
You will need to unassign these licenses and update the SharePoint ownership prior to the user deletion.

  • Disable a user - When a user is disabled through HostPilot, you will no longer be able to access any data associated with it. The data will remain on the server indefinitely and can be accessed again by re-enabling the user.  

Note: Once the user is disabled, active sessions via Outlook and mobile devices may remain active for an unspecified period of time even though the account is disabled and/or the password is changed. This is due to the design of the Microsoft authentication tokens.

  • Disable a service - When you unassign a service for a user, he/she will no longer be able to access it or associated data. For some services, the data will be irrecoverable. Please, overview the associated service KB article from the section above before disabling the service.

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HostPilot PowerShell

You can also manage users through HostPilot PowerShell. Read the article on Getting Started With HostPilot PowerShell for more information. You can refer here for a full list of available cmdlets.

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