You may wish to use a custom image such as your company logo as the background, screen saver, or boot-up logo on your phones to customize the experience of your Intermedia phone system. This article will guide you through configuring a custom image on a Cisco SPA303 and Cisco SPA50x IP Phone.

Supported Systems and Devices

This feature is available on our Hosted PBX 1.0 platform as well as Generic SIP/Anyphone BYOP devices on our Hosted PBX 2.0 platform. This feature is not available for Hosted PBX 2.0 devices purchased from Intermedia or Hosted PBX 2.0 devices being used as an Enhanced BYOP device.

Supported Devices:

  • SPA303
  • SPA502G
  • SPA504G
  • SPA508G
  • SPA509G


In order to complete this process, you will need the following:

  • An image in bitmap (.bmp) format that is 128x48 pixels and 1 bit deep (If you cannot specify the bit-depth, save your image as a "Monochrome Bitmap" image).
  • If using the image as a background picture, the content of the image should be limited to 95x37 pixels and positioned in the upper-left corner
  • A Web or FTP server that allows images to be viewed from a public folder that does not require credentials to access
  • The IP address of the phone on which you wish to configure a logo


Configuration Options

Note: it is only possible to specify one image that can be used by your phone, but that image can be used for any combination of the following configuration options.

A BMP image can be used in any combination of the following scenarios:

    • Logo: replaces the Cisco logo during the phone boot-up sequence
    • Screensaver Icon: acts as a background for the Screen saver if the screen saver is enabled.
    • Background Picture: displays as a background image on the default Idle screen behind the softkey options and line keys. (if using the image as a background picture, the image content should be limited to 95x37 pixels and positioned in the upper-leftmost corner of the image.  the image size should remain 128x48 pixels)

Configuration Instructions

  1. In order to configure images on a phone, that device must be powered up and connected to the same network as the computer that you are using to configure the device.
  2. Open a web browser and navigate to the IP address of the device you wish to configure
    • You can obtain the IP address of your phone by pressing the Settings button (this button looks like a piece of paper with a folded corner) and then navigating to Network > Current IP.
  3. Once the Cisco SPA Configuration Utility has loaded:
      • Log in as an Administrator by clicking on Admin Login (You may or may not be prompted for a password. The default username and password are both "admin")
      • Click on the advanced in the upper right corner to show advanced settings.
    Log in as an administrator and select the advanced view
  4. Select the Phone tab and set the following under the General section (note: these options will use the specified BMP picture for each setting. You may select other options if you wish)
      • BMP Picture Download URL: Enter the full URL of the image you wish to use (eg. )

      • Select Logo: BMP Picture

      • Select Background Picture: BMP Picture

      • Screen Saver Enable: Yes

      • Screen Saver Icon: Background Picture (Note: this will be affected by the Background Picture selection)
    Image settings
  5. Click Submit All Changes at the bottom of the page. Your phone will reboot, retrieve the specified BMP file, and display the image according to your settings.


Q.What are the file requirements for the image used? 

A. The image must be a bitmap file saved with the .bmp extension. The image should be 128 x 48 pixels with a bit depth of 1. (If you cannot specify the bit-depth, save your image as a "Monochrome Bitmap" image).

Q. My background image is overlapping the line key and softkey descriptions and I can’t read them. How do I fix this?

A. Edit the image so that the content of your image only takes the upper-left corner.

  • The overall image size should remain 128 x 48 pixels
  • The content of the image should be limited to 95 x 37 pixels and be positioned in the upper-leftmost corner of the image


Q. Do I have to host the image on the same network as the phone using it?

A. Your image may be stored on a local server or on the Internet so long as your phone can access the directory in which it is stored without a password. You may only use images that you own or have express permission from the copyright owner to use. Unauthorized use of copyrighted material is in violation of the Intermedia Master Service Agreement


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