Only Account Contacts are authorized to contact Support. A Support Case is created after chat session.

To start live chat:

  1. In HostPilot click on Support button in the upper right corner.
  2. In the search box enter your query:
    Type in your question
    • Use specific queries, such as 'SecuriSync logs' or 'Upload avatar Intermedia Unite'. Using only one word as a query will result in returning lots of articles which will not always be relevant.
    • Use straight or curly quotation marks to search for exact term sequence, e.g. "outlook 2016 for mac"
    • Use autosuggested queries
      Suggested queries
  3. If no answer is found on the search page, you will see Begin a chat link:
    Chat with Support
  4. Select the topic your questions relates to, enter the issue description and click Initiate Live Chat. If you're already on a call with a Support Representative, enter the access code provided by the engineer and click Start Live Chat:
    Initiate Live Chat
  5. The chat window will be opened in another tab. You can review your queue status and, once your chat is answered, send your questions to Support. You can also leave the waiting line:
    Start chat