Intermedia Online Services is a single sign-on application which allows the Exchange user to perform the following actions:

  • Initial connection to Exchange mailboxes and related services:
    • Download Outlook 2007/2010/2013 client
    • Upgrade Outlook 2003/2007/2010 to Outlook 2013
    • Download and install OCS 2007 client or Lync Secure IM
    • Upgrade Lync 2010 to Lync 2013
    • Configure Outlook profile automatically
    • Change password for a user
  • One-click login to:
    • Outlook
    • Microsoft SharePoint
    • OCS/Lync
    • My Services

Note: The application is not compatible with Outlook 2016.

To install your Intermedia Online Services application:

  1. Log in to My Services and navigate to Downloads & Instructions > Set Up Intermedia Services for Windows
  2. Click the Download Intermedia Single Sign-On for Windows link

System Requirements:

  • Microsoft .NET Framework 4.0 (x86 and x64)
  • The application is designed to work on Windows Vista/2008 and Windows 7/2008 R2, Windows 8/8.1 32 bit or 64 bit, Windows 10.

If you do not have Microsoft .NET Framework 4.0 (x86 and x64) click Install.

The images below illustrate some of the application features: 

  As soon as the application is started, you will be prompted to enter the email address and password for your Exchange user.

 Main screen:

If there is no Outlook client installed on the computer, you will see an Install Outlook button instead of a Start Outlook button. As soon as Outlook is installed, the Set up Outlook Profile button will appear.

If you do not have your OCS 2007 client installed, you will see Download OCS 2007 instead of Start Office Communicator.

If you do not have your Lync Secure IM client installed, you will see Install Microsoft Lync.

The Manage and Request Services button allows you a one-click login to My Services.

Change Password allows you to change your mailbox password. Note: This option might be unavailable, if the user does not have permissions to change the password. For more information, please have a look at the article: Managing Users And Exchange Mailboxes

 Options:

Options can be accessed from the Main Screen (see above) > Click on the drop-down menu in the upper left-hand corner.

 Change Password Screen

Note: This option might be unavailable, if the user does not have permissions to change the password. For more information, please have a look at the article: Managing Users And Exchange Mailboxes

 To configure an Outlook profile, you will only need to specify the profile name in the first step (you can use any name). In some cases you may be asked for Server name, please use Exchange proxy setting (HostPilot > Home > Exchange servers and settings > Exchange proxy setting).