Intermedia PC Backup allows you to backup your PC- and laptop-based files and folders. The PC Backup service uses an easy-to-use desktop software client that you install on the machine you wish to back up.

If you need to use PC Backup service on Mac OS, read the Knowledge Base article on Getting Started With PC Backup For Mac OS.

Here are a few steps to help get you started:

Activate PC Backup service for the user

Enable PC Back up 
  1. Login to HostPilotĀ® Control Panel > Services > Exchange Mailboxes.
  2. Click on a Display Name of the user you need to enable PC Backup for.
  3. Switch to PC Backup tab.
  4. Specify the type of license (Server or Desktop), choose your storage from the Disk Quota drop-down click Enable PC Backup.
  5. After the user is activated, a "Getting Started" email will be sent to the user. The email will contain links to download the software, license key and activation password.

    If you've activated PC Backup service for the user and changed primary email address (UPN) after that, the OLD UPN needs to be used as a username when activating PC Backup client.

Download and install software

  1. The "Getting Started" email contains download links for PC Backup client. If you lose the email message, you can find download links in HostPilot > Services > PC Backup tab.
  2. Launch the file that you downloaded (if you see a security warning, click Run button), click Install button (or click Next and then Install) on Welcome screen:
  3. Input the license key and email address into the Sign in page. You can find all of the required information in the "Getting Started" email or in HostPilot > Services > PC Backup > Name of the user.
    Click Next.
  4. Input the activation password that was sent you in the "Getting Started" email. Then click Next to scan for files to be backed up. The Summary page will generate a suggested backup selection.
    Click Next.
  5. On Setup Complete screen, you can click on the Settings button to customize the sets of files you want to back up. If you don't need to change backup sets, click Finish. Your first backup will start automatically.


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Select data for backup

There are several different Backup sets set up for you to let you easily select files to back up.  You can select file types (i.e. Word Processing Documents) or entire folders (i.e. My Documents). If you select a specific type of file type for backup, PC Backup will automatically add any newly created files into the all subsequent backups for that Backup set.  If you save a document in to a folder that is selected to be backed up, that new document will also be backed up in the next backup.


When you click the name of a backup set, a list of the files included in the backup set is displayed in the right pane. You can partially select a folder to include only specific files in the directory for backup. 

Only the files that are selected in the right pane will be backed up.  If you want everything in the Backup set to be selected for backup, make sure the check mark in the left panel, next to the specific Backup set, is black on a white box (as opposed to black on a gray box).

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To select backup sets:

  1. Right-click the PC Backup icon in your system tray, then select Settings > More Settings. Click the Backup Sets tab.
  2. From the Backup Set list in the left pane, select the checkbox next to the Backup set you want to include in your back up.
  3. To view the list of files in the Backup set, click on the name of the Backup set. In the right-hand panel, you can deselect the checkbox next to any files in the file list that you do not want to backup.
  4. When you have finished in this tab, continue your configuration on the other tabs, or click OK. Your settings will be saved and the Settings window will close.

To select a single file:

You can select a single file to be backup up.  Right-click on the file and select Add to PC Backup backups. The menu item will have an PC Backup icon next to it.  The file will be backed up the next time a backup runs.

Restore data from backup

  1. Right-click the PC Backup icon in your system tray, then select Restore Files.
  2. Select the files you want to restore.
  3. Click Restore Files.

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