This article describes usage charges, fees, and surcharges besides monthly recurring charges for Hosted PBX and other Voice Services. The following topics are covered in this article:

Local Numbers

Call Type Call Destination Usage Rate
Inbound Your Intermedia Number Free

Non-Intermedia number in your calling area

(Puerto-Rico is treated as one local calling area)
Outbound Non-Intermedia number within the US, Canada or Puerto Rico and not within your calling area Depends on your plan and type of service
Outbound Toll Free number Free
Outbound International number See International Rates

Toll Free Numbers

Call Type Call Destination Usage Rate
Inbound calls from within the same country as your service location or from the US lower 48 to any service location Your Intermedia Number Domestic Toll-Free, depends on your plan and type of service
Outbound Non-Intermedia number within the US, Canada or Puerto Rico Free
Outbound International Number See International Rates
Inbound calls from Payphones Your Intermedia Number $0.65 per call and usage depending on your plan and type of service

For pay per use plans, calls are charged at an 18 second minimum with 6 second increments there-after. 8XX Numbers are charged on inbound calls only, except that fax forwarding and international calls are charged separately when available.

Toll-Free Rates for Calls Coming from outside the Continental United States (Lower 48)
Calls originating from Canada, Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands or other nearby island groups (except for domestic Canadian or Puerto-Rican calls) will have special, higher, per minute rates that will vary by each of these regions. For more information on these rates, click here or contact a customer representative for additional pricing information.

Payphone Surcharge

Calls identified as Payphone refer to calls originating from a pay phone. In the Telecommunications Act of 1996, Congress required service providers to track and compensate payphone companies for calls originating from pay telephones to toll-free numbers. To comply with this, Intermedia assesses a per call service charge for all calls made from a payphone to a toll-free Intermedia number. The charge is in addition to normal usage charges and currently is 65¢ per call. This rate may change without notice to comply with regulatory changes.

International Usage

Outbound international calling is available upon request; a customer must maintain a good credit history with Intermedia. Availability of international calling and a list of countries that may be called will vary by service plan; Intermedia reserves the right to discontinue international services including on a country-by-country basis and to revise rates without notice. All international rates are subject to a 1-minute minimum with 1-minute increments thereafter.

Click here for full list page of International Rates for Cloud PBX 2.0 for SIP Trunking Offshore Rate Info.

If you would like international calling enabled so you can make international calls from your Intermedia account, please establish your credit history with Intermedia by one of the following methods:

  • Click HERE to access our form for you to request and authorize International usage and charges. Print and complete the form, sign it, date it, and fax it back to Intermedia at 206-577-6986. Your request will be acted on within 3 business days.

Conferencing Usage

Conference calls are charged at a minimum of 10 minutes per participant and in 30-second increments thereafter. Conference calling rates apply to use of Scheduled and Reservationless conferencing features. Rates for conference calls vary, depending on monthly minimum usage commitments and whether you have a conferencing-only account (e.g. SmartConference), or are using conferencing as part of your other Intermedia services (e.g. SmartNumber).

Rates are typically the same for outbound conference calling as for inbound conference calling. Conference calls connected through international pilot numbers are charged the same rates as if the toll-free conference account had been called directly.

Type of Service Usage Rate
SmartConference Varies, depending on monthly usage commitment. Includes all toll-free charges for callers participating from contiguous 48 US states; calls from Alaska, Hawaii, Puerto Rico, US Virgin Islands and Canada incur an additional per minute per participant access charge except for Canada to Canada or Puerto Rico to Puerto Rico calls).
Hosted PBX Conference Number 200 minutes are included, additional usage is $0.036/min. Toll Free usage is not charged on calls from Hosted PBX phones.
Local SmartNumber, SmartMessage, SmartOffice, Customer Connect On most plans, $0.149/min/participant plus use of Inbound minutes
Toll-Free SmartNumber, SmartMessage, SmartOffice, Customer Connect Varies, depending on monthly usage commitment. Toll-free Inbound charges are also incurred.
Playback of Conference Calls Varies, depending on your service plan.

Regulatory Compliance Fee

Industry and regulatory changes and increased requirements are forcing Intermedia to hire additional staff, buy large amounts of additional network equipment, and spend significant development effort to comply. Examples include required support for CALEA (the Commission on Accreditation for Law Enforcement), privacy and PCI (Payment Card Industry) compliance, and SOX (Sarbanes-Oxley Act) compliance. Intermedia passes on to customers a small percentage of these costs. While Intermedia's fee is a fraction of what other carriers charge, we prefer to let you know that this is in direct response to increased costs required of us by the industry and government compliance, rather than hide that fact in a general service price increase.

Emergency Services Surcharge

Provincial, County, State, and Federal (FCC and CRTC) agencies have been implementing new processes and procedures to assure that all communications carriers are able to support them with specialized communications in emergency situations, whether customers make use of them or not. These programs have expanded significantly in recent years, and participation by all communications carriers is required. In the past Intermedia has largely subsidized the cost of providing E911 service, passing on only a portion of the E911 cost to the customer. With the current surcharge, Intermedia continues to subsidize the overall cost of E911 service by up to 45%.

Administrative Surcharge

All telephone calls move across multiple carrier networks from their point of origin to their point of completion. Every carrier charges Intermedia for the right both to connect to, and transit their network. Unfortunately, many of these carriers raise both these fees on a periodic basis. In addition, in November 2011 there was the Carrier Access Reform for Inter-state VoIP traffic. This reform increased the cost of connection fees (access fees) paid to the various RBOCs, CLECs and ILECs for VoIP inter-state minutes. These costs were passed on to us by our vendors beginning December 2011. We have done what we could to reduce the effect of these additional charges but now find it necessary to pass part of this increased cost to our customers.