This article has the instructions on how to conenct an Exchange mailbox to Windows RT Devices via ActiveSync. You need to enable ActiveSync services for a user and then set up an account on the device.

General steps for setting up an account on a Windows RT device

  1. Enable ActiveSync for the mailbox. Read the Knowledge Base article on How do I activate ActiveSync service for the user? for instructions.
  2. Find settings for a particular user (Username, Exchange domain, Server address). The correct account information can be found in HostPilotĀ® Control Panel under Home > ActiveSync or in My Services under ActiveSync.
  3. Add the Exchange account on your device, following the instructions below.

Adding ActiveSync on your Windows RT Device:

  1. First select the People tile to proceed to the account creation screen. Note: If this is a brand new device you will have to follow the on screen prompts to create a Microsoft account.
  2. Select the Connected to icon at the top right to Add an account.
  3. Select the Exchange icon to configure the ActiveSync account.
  4. The add screen will come up, if Autodiscover record for the domain exists you would need to provide following: you will want to expand it with Show more details.:
  • Email Address – The user’s email address
  • Password – The user's mailbox password

           If Autodiscover record for the domain does not exist you will want to proceed with Show more details.

      3. On the next screen add the following information:

  • Email address: The user’s email address
  • Server address: You can find the Proxy server name in HostPilot > Home > Exchange servers and settings > Exchange Proxy Setting.
    Important: to protect your account information we cannot publish your Server names in public Knowledge Base.
  • Domain:  Leave it blank
  • User name: The user’s email address
  • Select Connect

Read the Knowledge Base article on What Is An Autodiscover Record And Why Do I Need It? for more information.

When account is verified you may be prompted to Enforce security policies, proceed with Enforce these policies button


      4.Your device should now be connected. You can adjust the settings such as what contents to sync by going back to Connected to and the Outlook account.