Below you can find the troubleshooting tools that can be used by anyone to  resolve common issues:

Other Tools Used By Intermedia Technicians

  • Online Traceroute - Used to verify the route data travels from a customer's site to Intermedia
  • Oracle Java Test Page - Used to verify if Java is installed and working correctly
  • WinSCP 4.3.5 - Used to connect to a Vertical Xcelerator Base Unit
  • WinMTR - Continuous, on-going traceroute tool for Windows.  Used to troubleshoot call quality and connectivity issues.
  • WinResetTool - Used to factory reset multiple Vertical desk phones at once.
  • WinFlexify - Used to upgrade the firmware on multiple Vertical phones at once.
  • WinFlexifyDebug - Used to troubleshoot issues with the WinFlexify tool.
  • Intermedia Unite QoS Tool - Used to check detailed information on the quality of all calls as well as determine the reasons for the call quality to drop.