Our Onboarding service is a 3-phased process:

  1. INITIAL REVIEW: Verify your IP infrastructure and network are optimized for our service and schedule your Account Setup appointment.
  2. ACCOUNT SETUP: Set up your Auto Attendant, help familiarize you with the service and features, set up and test your phones and answer any questions you may have.
  3. CHECK-IN: Follow up to ensure your service is working correctly, all numbers have ported and that you are completely comfortable with your new service.

5 Tips for ensuring a smooth migration to Intermedia Hosted PBX service:

  1. Schedule and prepare for your Onboarding appointment
  2. Prepare to move your numbers from your previous carrier 
    • Transferring numbers between carriers is a delicate and in-depth process. You can help reduce the chances of any unforeseen delays or port rejections by familiarizing yourself with what to expect during this transition.
  3. Verify your existing network supports your new phone system out-of-the-box
  4. Set up and verify your system using our Hosted PBX Setup Checklist
    • To ensure a smooth installation of your new hardware, and easy transition to using your new control panels, we’ve created a helpful checklist for your use.
  5. Know where to find your resources
    • Knowing what information is available to you for easy reference can help quickly resolve any confusion or concerns during the implementation of your new services. We have a full list of Quick Reference GuidesOwner’s Manuals and FAQs to help aid you with your company’s transition.