Known Issues

  1. SIP ALG is enabled and cannot be disabled.

Permanent Resolution

  • Replace your router with a recommended one if you do not have one already.
    • Intermedia cannot setup the new router for you, but your IT or the manufacturer of your new router can help you.
    • They will need to move settings from the old to the new router to ensure your computers and other devices on the network work properly.

Note: the 711 is no longer made by this manufacturer, the current available model as of 1/5/2020 is the 827 and while it comes with SIP-ALG enabled, it can be disabled making it a production router.