This article describes the process of downloading the Intermedia Office Apps Installation Package. 

Admin guide
End User guide

In order to download the Intermedia Office Apps Installation Package via HostPilotĀ® Control Panel, navigate to Service > Office Apps > Resources.


In order to download the Intermedia Office Apps Installation Package, you need to login to My Services with your mailbox credentials and navigate to the Downloads & Instructions section.

 Login to MyServices  

On the Downloads & Instructions page, select license type (Office Apps or Office Apps Pro Plus) that your Account Administrator assigned to you and an appropriate version of the software package. Click on the link to start the download.

 Download Office Apps  

Microsoft 365 System Requirements:

  • Operating system: Windows Server 2008 R2, Windows 7, Windows Server 2012, Windows 8
    Note: 32-bit Office can be installed on 32-bit or 64-bit operating systems and 64-bit Office can only be installed on 64-bit operating systems.
    See about choosing to run 32-bit or 64-bit Office at Choose the 32-bit or 64-bit version of Office.
  • Computer and processor: 1 GHZ or faster x86 or 64-bit processor with SSE2 instruction set.
  • Memory: 1 GB RAM (32-bit)/2 GB RAM (64-bit) recommended for graphics features, Outlook Instant Search, and certain advanced functionality.
  • Disk space: 3 gigabytes (GB)
  • Monitor resolution: 1024 x 768
  • Browsers: See what browsers you can use to get the best out of Office features at Supported browsers in Office 2013 and Microsoft 365 ProPlus

Office 2016 for Mac System Requirements:

  • Operating system: Mac OS X 10.10 or later
  • Exchange server version: Exchange 2010 or later

Microsoft 365 device limits:

  • Up to 5 Windows or Mac computers
  • Up to 5 ActiveSync tablets
  • Up to 5 ActiveSync phones
    Note: If you have reached the device limit for the Office Installation and need to deactivate one, follow the steps described in the article: How Do I Deactivate Devices Connected To Office?

Running Microsoft 365 alongside other versions of Office (PC Only):

The current version of MS Office available for download is MS Office 2016.

Important:  You need to remove previous versions of Office completely before attempting to install Office 2016.

If you are running Office 2013, you can upgrade it to Office 2016 once it prompts you to do so. You can force the update by following these instructions.

Running Microsoft 365 alongside other versions of Office (Mac only):

You can install Microsoft 365 alongside Office 2011. This is supported, however not recommended. Office 365 cannot be installed together with Office 2015 for Mac.

Read Knowledge Base article on Intermedia Office Apps Installation Instructions and Sign In/Out Process for further steps.

Note: Intermedia does not provide a separate Installation Package for Visio and Project programs, it is included in the general Office Apps Installation Package. 

If a Visio Pro or Project Online Professional license has been assigned to a user before the initial Office Apps installation, it will automatically install during the Office Apps installation.

If a Visio Pro or Project Online Professional license has been assigned to a user after/without the initial Office Apps installation, they can download the required software packages from the Microsoft Online Portal using their Office Apps login and password.

Admin can exclude certain Office programs when deploying Office ProPlus. Click here for instructions.
Visio and Project installation packages can be downloaded via Microsoft Online Portal