To set up an email account in Outlook for iOS: 

Note: Outlook for iOS will only sync emails for the last 30 days or 1000 items per folder. At the moment this limit is set by design and cannot be changed.

Exchange or OWA-only mailbox

  1. Enable ActiveSync on the mailbox. Read the Knowledge Base article on How Do I Activate ActiveSync Service For A User? for instructions.
  2. Find settings (Username, Server address). The correct account information can be found in HostPilot® Control Panel under Services > ActiveSync or in My Services > ActiveSync.
  3. Open Outlook and tap Get Started.

    Get Started
  4. Enter your full email address and click Sign In With Exchange.

    Sign In
    Note: If you see Office 365 logo and Microsoft account, select Not Office 365 option at the top.

    Not Office 365
    Then select Change Account Provider > Exchange.

    Change Account Provider
    Exchange Account
  5. Enter the password for automatic configuration and tap Sign In.

    Sign In
  6. Enter all the settings manually if the automatic configuration fails.
    To specify server settings manually, click Use Advanced Settings.
    • Server name: your Exchange Proxy server name. You can find the server name in HostPilot® Control Panel under Services > Mailboxes > Mobile > ActiveSync page or in My Services > ActiveSync. 
      There are two sets of settings that can be used for Domain and Username fields:
    • Domain: leave it blank
    • Username: specify the full email address
    • or ActiveSync domain and username that can be found in HostPilot under Services > Mailboxes > Mobile > ActiveSync page or in My Services > ActiveSync.

Exchange

Note: OWA-only mailbox cannot be connected to Outlook app via IMAP protocol.

POP/IMAP

  1. Open Outlook, enter your full email address and click Continue.
  2. Select IMAP as your account type.
    Important: We strongly recommend to use the IMAP protocol instead of POP protocol as POP protocol is considered to be outdated and can cause the performance issues for your mailbox. 
    IMAP
  3. Enter credentials and tap Sign In to use automatic configuration.
    IMAP
  4. Enter all the settings manually and tap Check if automatic configuration fails.
    To specify server settings manually, click Show advanced settings.
    • IMAP Incoming Mail Server: you can find the incoming mail server in HostPilot® Control Panel under Services > Mailboxes > POP/IMAP Email > View Instructions Enter all the settings manually and tap Sign In if automatic configuration fails.
      To specify server settings manually, click Use Advanced Settings(correct format is hostname:port) 
    • Ports to use:
      POP - 995
      IMAP - 993
      SMTP - 587
    • IMAP Username: your full email address
    • IMAP Password: your mailbox password
    • SMTP Outgoing Mail Server: you can find the incoming mail server in HostPilot® Control Panel under Services > Mailboxes > POP/IMAP Email > View Instructions 
    • SMTP Username: your full email address
    • SMTP Password: your mailbox password

IMAP
Note: Outlook app for Mobile does not support shared folders with Hosted Exchange. This feature is available only for mailboxes hosted with Office 365.

How To Set Up Additional Mailbox

If one profile is already added in Outlook for iOS, Get Started guide will not appear. To add additional mailbox when the profile is already configured in the application:

  1. Navigate to Accounts Menu > tap Settings (gear icon).

    Tap Profile name and Settings
  2. Tap Add Mail Account.

    Add Account
  3. Proceed on adding a profile using regular steps above.
  4. Additional mailbox will be listed on the left tab in Outlook for iOS. To switch between mailboxes tap Accounts again and choose the necessary profile.

    Choos Profile