Bring Your Own Phone (BYOP) is the ability to supply your own hardware devices for use with Intermedia's Cloud PBX service. The best feature and functionality computability are provided by Intermedia's Enhanced BYOP, which is achieved by utilizing the devices on the Approved Phone and Equipment list:

Cisco

Polycom

Yealink

Cisco SPA112
Cisco SPA232D
Cisco SPA302D
Cisco SPA303
Cisco SPA504G
Cisco SPA525G2
IP331
IP335
IP550
IP560
IP650
IP5000
IP6000
IP7000
VVX201
VVX250
VVX300
VVX310
VVX350
VVX400
VVX410
VVX450
VVX500
VVX501
VVX600
Polycom OBi300 Fax ATA
Yealink W52H
Yealink W52B
Yealink W56H
Yealink W60B
Yealink T40P
Yealink T41P
Yealink T42G
Yealink T46G
Yealink T48G
Yealink T42S
Yealink T46S
Yealink T48S
Yealink CP960

Note: Utilizing SIP devices with Hosted PBX service that are not on the Approved Phone and Equipment list is known as AnyPhone BYOP. To learn more about it, read AnyPhone Bring Your Own Phone (BYOP) Article.

In this article we will cover:

Activation of BYOP Phone

Configure phones:

How to activate BYOP Phone

Once you have purchased service from Intermedia to activate your phone(s) or equipment, there are two steps:

  1. Enter the MAC address of each phone into the HostPilot:
    Log into HostPilot > Services > SIP-T & PBX 2.0 > Activation tab.
    Click Phone activation > enter the MAC address of the phone in the MAC address field > Save Changes.
  2. Enter the provisioning URL via Web interface (WebUI) or using manual method.
    Once the server URL is entered, the phone will configure itself from the Voice Services provisioning server.
    Important: Instructions on entering the configuration server URL depend on the model of the phone, please refer to the rest part of this Article.

How to configure BYOP Phone

Polycom Phones

The phone should be reset to factory settings before you provision it.
If the phone was purchased from a store, it will be on factory settings by default

Configuring Polycom VVX and IP Phones via WebUI

  1. Plug into the phone power cord and network cable. The phone will start initializing and the lights on the phone will flash (this should take about 5 seconds to complete). While the phone is connecting, it automatically finds the local DHCP server and gets its IP address.
  2. Obtain the IP address of your phone:
    1. Press the Home button (or Menu)
    2. Navigate to Settings > Status > Network > TCP/IP Parameters.
      This page displays the IPv4 of the phone.
  3. On your computer open a web browser and type the phone's IP address into the browser's search (address) field to open the web interface for the Polycom phone.
    In case the page would not open, type https:// before the IP address and try again.
  4. Log in to the phone using default user name and password:
    Login: admin
    Password: 456
    Note: if you can not log in using these credentials, then the phone was not reset to factory settings. 
    Note: Polycom VVX with Skype for Business Edition phones will not have the WebUI enabled by default. To enable the WebUI we must disable the Lync mode as follows: Menu> Settings > Advanced > Administrator Settings > Network Configuration > Base Profile: switch from Lync to Generic.
  5. Navigate to Settings Provisioning Server.
    Change the following information:
  6. Click Save on the bottom of the page. Let the phone reboote several times to pick up new configuration. Sucessfully provisined phone will display its extension.
    3410_1

Configuring Polycom VVX and IP Phones via manual method

1. Press the Menu button on your phone or navigate to the settings menu.

2. Select Advanced

3. Enter the password 456
Note: this is the default password for all Polycom phones. If the phone would not accept this password, you may have to check with your prior service provider for the password or factory reset the phone.

4. Select Administrator Settings > Network Configuration > Provisioning Server > Server Type

5. Change this to HTTPS > press OK.

6. Scroll to DHCP Menu

7. Select Boot Server > Press Check Mark > Press Right Arrow to select Static option > press Check Mark to save.

8. Press Left Arrow (or the Back softkey) and scroll down to Server Address

9. Replace server address with
http://cfgphone.com
or
https://config.svn.accessline.com/configServlet/Polycom

Important: the address is case sensitive. Maintaining the same capitalization of the above address is critically important.

10. Save your changes

11. Restart your phone by power cycling, once it restarts the phone will download its configuration from Intermedia and restart one or two more times. The phone will display its extension.

Polycom Phone Requirements for BYOP

Very old Polycom phones may not have the required firmware and certificates to be compatible with Enhanced BYOP. 

  1. The phone has to have minimum firmware versions of BootROM (v4.3.0) and UC Software (v3.2.1) and must have a device certificate (see below for instructions).
    To check the BootROM, go to: Menu > Status > Platform > Phone > BootROM
    To check older UC SoftwareMenu > Status > Platform > Application > Main > Version
    Locate a Polycom Device Certificate:
    1. Press the Menu key, and then select Status > Platform > Phone.
    2. Scroll down to the bottom of screen.
    3. Make sure that either of the following message is displayed:
      • Device Certificate: Factory Installed
      • Device Certificate: Installed
    4. The following messages indicate that the phone doesn’t have a device certificate:
      • Device Certificate: Not Installed
      • Device Certificate: Self-signed Device Certificate: Invalid
  2. The phone has to be manufactured after the date listed in the table below. If the Polycom phone is not listed, there is no concern about its compatibility:
Platform Console Part # Revision Date
 SoundPoint IP 331  2201--12365--001  B    May 2009
SoundPoint IP 335 2201--12375--001 D October 2009
SoundPoint IP 550 2201--12550--001 L December 2009
  2201--12550--002 G December 2009
  2201--12551--001 K December 2009
  2201--12552--001 J December 2009
SoundPoint IP 560 2201--12560--001 J December 2009
  2201--12561--001 C December 2009
SoundPoint IP 650 2201--12630--001 K July 2009
  2201--12630--107 E July 2009
  2201--12651--001 F July 2009
  2201--12652--001 F July 2009
  2201--12660--001 E July 2009
SoundStation IP 5000 2201--30900--001  B March 2010
SoundStation IP 6000 2201--15600--001 M January 2010
SoundStation IP 7000 2201--40000--001 H January 2010
VVX 500 2201--44500--001 B December 2011


Yealink Phones

Configuring Yealink Deskphones via WebUI

  1. Plug in the phone power cord and network cable. The phone begins initializing and the lights on the phone will flash (this should take about 5 seconds to complete). While the phone is connecting, it automatically finds the local DHCP server and gets its IP address.
  2. Obtain the IP address of your phone:
    1. Press the Menu button on or below the screen.
    2. Press the OK button on Status
    3. This page displays the Network Informatio of the phone; locate and note IPv4
  3. On your computer open web browser and type the phone's IP address in to the browser's search (address) field to open web interface for the Yealink phone.
    In case the page would not open, type https:// before the IP address and try again.
  4. Log in to the phone using default user name and password:
    Login: admin
    Password: admin
    Note: if you can not log in using these credentials, then the phone was not reset to factory settings.
  5. Verify the current firmware version on the Status tab.
    If it is older that the listed below ones, go to Settings > Upgrade > Select And Upgrade Firmware to upgrade it.
    Current Firmware versions:
    T42G/S: 29.81.107.4
    T46G/S: 28.81.107.4
    T48G/S: 35.81.107.4
  6. Go to Security > Trusted Certificates > set Only Accept Trusted Certificates to Disabled. The phone will reboot.
    3410_2
  7. Navigate to Settings Auto Provision and change the following information:
  8. Click Autoprovision Now at the bottom of the page.
    3410_3

Configuring Yealink W52 Cordless Base

  1. Connect to the base unit's web interface (default login and password are admin/admin unless it was changed by the previous provider) as described above for Yealink Deskphones (steps 1-4)
  2. Verify the current firmware is 25.73.0.40 or above. If it is not, go to Settings > Upgrade > Select And Upgrade Firmware to upgrade it.
  3. Go to Security > Trusted Certificates > set Only Accept Trusted Certificates to Disabled.
    The phone will reboot.
  4. Go to Settings > Auto Provision > set Server URL to 
    http://cfgphone.com
    or

    https://config.accessline.com:6716/configServlet/Yealink
    Important: the address is case sensitive. Maintaining the same capitalization of the above address is critically important.
  5. Press Autoprovision Now
  6. From each handset, press Menu button > Settings > System Settings > Handset Reset.
  7. Register each handset with the base - read for the process the Article Yealink W52: Handset Registration (Register, De-Register, Manage and/or Change)

Cisco Phones

If you need to Factory reset your Cisco SPA phone:

  1. Press the Settings button on the device (this button looks like a piece of paper with a folded corner);
  2. Navigate to Factory Reset and press Select.
    After restart, your phone will be in a factory default state.

Configuring Cisco Phone via WebUI:

  1. Plug in the phone power cord and network cable. The phone begins initializing and the lights on the phone will flash (this should take about 5 seconds to complete). While the phone is connecting, it automatically finds the local DHCP server and gets its IP address.
  2. Obtain the IP address of your phone:
    1. Press the Settings button (this button looks like a piece of paper with a folded corner).
    2. In the Setup menu, navigate to Network > Current IP.
  3. On your computer, open web browser and type the phone's IP address in the browser's address field. You will see the web interface of the phone.
    In case the page would not open, type https:// before the IP address and try again.
  4. Click Admin Login > Advanced.
    3410_4
  5. Click the tab Provisioning and under Configuration Profile set:
  6. Click Submit All Changes at the bottom of the page. Your phone will restart automatically.
  7. After the phone restarts, Upgrading Firmware message will display on the screen of the phone. Give this process time to complete (do NOT unplug or disturb the hardware in any way) and it will reboot a second time when it’s completed. 
  8. Once rebooted you will see a small phone icon and line name on the phone display.
    You can also check the status on the Info tab on the web interface (for example, under Ext 1 Status, you will see Registered in the Registration State box).
    3410_6
    Note: if phone display shows X, it means the phone is not set up correctly or not connected to the server.
    Check that you have completed all the steps correctly, and if issue not resolved, contact Support. 

Configuring Cisco Phone via manual method:

  1. Press the Setup button on your phone or navigate to the Settings menu;
  2. Select Profile Rule;
    Note: Cisco SPA 525G2 requires selecting Device Administration to locate the Profile Rule setting.
  3. Enter an address
    http://cfgphone.com
    or
    https://config.accessline.com:2443/configServlet/Cisco/$(MA).cfg
    Important: the address is case sensitive. Maintaining the same capitalization of the above address is critically important.
  4. Press the Resync button.
    If the phone does not restart on its own, perform a power cycle.
    Once it restarts the phone will download its configuration from Intermedia and restart up to two more times.
    The configured phone will display its phone number & extension.

Configuring Cisco Cordless DECT Phones

Successfully bringing your Cisco DECT phones to Intermedia’s network will require working with our Cloud Voice Support team.

Configuring Cisco Fax Adapters

Successfully bringing your Cisco Fax Adapter to Intermedia’s network will require working with our Cloud Voice Support team.

Cisco Device Requirements for BYOP

All Cisco devices on the Approved Phone and Equipment list are Enhanced BYOP compatible, however for Cisco SPA 303 and Cisco SPA 504G at least firmware version 7.4.6 is required.

Model Compatability With Enhanced BYOP

Some phone models are similar enough to desk phones that would work normally as an Enhanced BYOP phone. The following phones have been tested and work as centrally managed phones on our network.

Phone Model Provision As... Notes
Cisco SPA508 Cisco SPA 504

This device will use the spa504 firmware
All 8 line keys do get populated and work for calling
No special provisioning needs.

Important: The Cisco SPA514 and Cisco SPA518 are not fully compatible with the Cisco SPA504 firmware, therefore the only adoption method is to use the Anyphone Generic SIP process.