Important: this article applies only to Exchange 2016 accounts.

MAPI over HTTP is a new transport protocol used to connect Outlook and Exchange.

To check whether Outlook is connecting via MAPI/HTTP or RPC/HTTP use Outlook Connection Status. Press CNTRL key and right-click the Outlook icon in the notification area > select Connection Status


In the Protocol column, HTTP indicates MAPI/HTTP used, RPC/HTTP indicates Outlook is connecting via RPC over HTTP.


There are known issues when Outlook is connected using MAPI over HTTP:

  1. Outlook intermittent slow performance
  2. Error message Outlook is not responding
  3. Error message Outlook is trying to retrieve data from the Microsoft Exchange server

Important: If you are experiencing any of those issues, please make sure that Outlook is updated to the latest version.

If the Outlook is updated to the latest version and the issues are still ongoing you can disable the MAPI/HTTP protocol.

To disable the MAPI/HTTP protocol in Outlook the following Registry key should be created on user's computer:

Note that for editing Windows Registry, administrator rights are required, because it is not safe and you will perform it at your own risk.

  1. Open regedit
  2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Exchange and create the DWORD entry:
  3. Modify the entry to have Value:1
  4. Restart PC

To verify if the changes took effect check the Outlook Connection Status again.