In this article we will cover:

List of Supported & Unsupported Devices

Supported devices

Supported / Enhanced BYOP - phones that can be provisioned via Intermedia Provisioning server. You may purchase phones directly from Intermedia or configure devices you may already have.

List of Supported Devices

  • Yealink Txx Series
    • T40G
    • T42G / T42S
    • T46G / T46S
    • T48G / T48S
    • T53W / T54W / T57W
  • Yealink WP Series
    • W52P
      • Handset is W52H
    • W60B
      • Handset is W56H

  • Yealink CP Series
    • Yealink CP960
  • NEC DT900S Series
    • NEC DT900S 32LCGS
    • NEC DT900S 32TCGS
    • NEC DT900S 6DGS
  • NEC DT820 Series
    • NEC DT820 ITY-6D-1
    • NEC DT820 ITY-8LDX-1
    • NEC DT820 ITY-8LCGX-1
  • Cisco SPA Series
    • Cisco SPA 303
    • Cisco SPA 504
    • Cisco SPA 525G2
  • Polycom IP Series
    • IP331/335
    • IP 550/560/650
    • IP 5000/6000/7000

  • Polycom VVX Series
    • VVX 150
    • VVX 201/250
    • VVX 300/301/310/311/350
    • VVX 400/401/410/411/450
    • VVX 500/501/600/601

  • Polycom Trio Series
    • Trio8500

  • Fax Adapters
    • Cisco ATA SPA 112
    • Polycom OBi300 Fax ATA

Unsupported devices

Unsupported / Anyphone BYOP - devices that can be only provisioned by entering SIP credentials and settings manually. For the best experience, use devices identified as supported

List of Unsupported Devices

  • Yealink Txx Series
    • T2X / T3X

  • Polycom Soundpoint IP Series 
    • IP 450
    • IP 670

  • Cisco CP Series
    • All CP devices

  • Cisco 79xx Series 
    • All 79xx devices 

  • Polycom VVX Series 
    • VVX 1500 D60
    • VVX150 Obi Edition
    • VVX250 OBi Edition
    • VVX350 OBi Edition
    • VVX450 OBi Edition 

  • Polycom Trio Series
    • Trio 8300
    • Trio 8800
    • Trio C60

  • Cisco SPA Series
    • Cisco SPA 508
    • Cisco SPA 514
    • Cisco SPA 518 











Important: For the best experience, use devices identified as supported under the Enhanced BYOP feature.  A reasonable effort will be made to work with any SIP-enabled device within the confines of the AnyPhone BYOP feature, however, these devices have not been certified on the Intermedia Unite network and no guarantees are provided that all voice features will function correctly, or that the device will function at all.

Configure Supported Devices

Follow these instructions only if you plan to use your own device. Phones purchased from Intermedia will arrive already pre-configured; the following information only pertains to devices provisioned with the Enhanced BYOP method.

To activate an existing device and add it to your Voice Services account, follow the steps below:

  1. Go to Services > Unite > Devices.
  2. Click Setup your own device.


  3. Choose the Brand and Model of the device, and enter its MAC address.


  4. Assign a User and verify the Location is correct.
  5. Check to acknowledge the 911 Policy and limitations.


  6. Add the provisioning address to the phone. Detailed instructions for each supported model can be found in the following articles:

Configure Unsupported Devices

Unsupported devices can be provisioned manually by entering SIP credentials to the phone.

  1. Navigate to Services > Unite > DevicesSetup your own device.
  2. For Brand and Model:
    • If you have a Yealink, Cisco or Polycom phone that isn't supported, select corresponding option from Brand field and select Other from Model field.
    • If you have phone brand not listed, select Other from Brand field.
  3. Assign a User and verify the Location is correct.
  4. Check to acknowledge the 911 Policy and limitations.
  5. Click Add device.

Now you can access the SIP credentials for this device:

  1. Navigate to Services > Unite > Devices > click on the newly created device >
  2. Click on the General tab>Get credentials

    Click on the Line keys tab > Click on key icon to the right of the button #1

Your SIP credentials are listed in the pop-up.


Note: you may create additional buttons (Remote-line Keys) for device by clicking on New button. Each button will have it's own credentials.