A Web Fax is a personal fax number for receiving faxes that doesn't require a fax machine. People wishing to send you a fax simply dial your Intermedia Unite Web Fax number and send the fax, which is then stored in your web fax portal.

  • You may view and forward the fax from any Web-enabled computer, tablet, or cell phone.
  • You can be notified automatically of new Fax messages on your PC or digital cell phone via Notification settings.
  • You are able to send faxes to your customers by utilizing the Web Fax Upload tool (compatible with Windows).

Important: Fax Upload application is not supported on Mac OS.

In this article we will cover the following topics:


Create new Web Fax

To create a new Web Fax:

  1. Navigate to Services > Unite > Resources & Utilities > click Create.
  2. Choose Web fax option and click Proceed.
  3. Assign a Name, Phone number, and set the Location.
  4. Click Create web fax.
  5. Confirm charges for this operation. 


Edit Web Fax settings / delete Web Fax

To access your Web Fax general settings:

  1. Navigate to Services > Unite > Resources & Utilities > click on the fax name.
  2. You can change the following settings on the General tab
    1. Update the Name.
    2. Reset the PIN.
    3. Log in to the Web Fax inbox.
    4. Change the Location

Note: You can not change the assigned phone number. To change the number you need to delete the web fax from the account and create a new one.

To delete a Web Fax:

  1. Navigate to Services > Unite > Resources & Utilities.
  2. Check the Web Fax you wish to remove.
  3. Click Delete.

Log in to manage faxes

Log in via HostPilot (admin access):

  1. Navigate to Services > Unite > Resources & Utilities 
  2. Click on the fax name
  3. Click Setup Faxes, Settings and Tools

Log in as a user

  1. Go to https://www.intermedia.net/login/voice/
  2. Enter your Web Fax number and PIN (or temporary PIN if it is your first time logging in).

Manage faxes

To view and manage your received faxes:

  1. Navigate to Faxes > New / Received tab to view the list of received faxes for the last 90 days.
  2. On this page you can:
    • View used fax storage space.
    • View received faxes in TIF, JPG, PNG.
    • Forward faxes to an email address or to a fax number.
    • Save faxes to store longer.
    • Download faxes.
    • Delete faxes.

Under Sent Fax Log you can check the status of sent faxes.

In order to set up your email notifications navigate to Settings > Notification

Read the Knowledge Base article about Details on setting Web Fax notifications for more information.

To view or download your fax history navigate to Settings > Call History.

You may send faxes from your computer using Fax Upload Application. Read the Knowledge Base article on Fax Upload Application for more information.

Feature specifics and Supported Operating Platforms

Feature specifics:

Length Limitation On Incoming Faxes Length Unlimited
Page Limit On General Fax Storage 1024 Pages
Time Limit On Saved Faxes 90 Days
Page Limit For Outgoing Faxes 200 Pages

Note: when the storage is 100% full, newly received faxes will stop showing up in the General Fax Storage, however, the system will send out email notifications nevertheless. 

Supported Operating Platforms:

Important: Fax Upload application is not supported on Mac OS.

  • Windows 9x
  • Windows ME
  • Windows NT 4.0
  • Windows 2000
  • Windows XP
  • Windows 7
  • Windows 10