When callers are put on hold, music is played over the phone while they are waiting. You can upload your own music file to play, or several music files to rotate. If you do not upload your own files, callers will hear the music that is set by default.

- Supported audio formats include: .WAV, .MP3 and .OGG; file size should not exceed 16 MB.
- Audio file names should contain only upper and lower case letters, numbers, underscores, and a single dot ‘.’ symbol only.

If multiple files are uploaded, they are played in the order that they are listed on the Music On Hold page. If there is only one file, it is played repeatedly.

When choosing files to upload, be aware that you are responsible for following copyright regulations and the Intermedia Acceptable Use Policy.

Note: if you have deleted the default music on hold and would like to restore it you may download the file from here.

To set up music on hold:

  1. Navigate to Services >  Unite > Settings > Music On Hold > Upload new music.

    MOH tab
  2. In the Upload audio file box, click Choose File to select a file from your computer, or type the location of the file.

    Upload MOH
  3. Read the Terms & Conditions and check the box.
  4. Once agreed, click Upload.
    The file is added to the list of music files.
  5. If you have multiple files listed, you can adjust the order they will be played in. Click the up and down arrows next to the files to move them up or down in the list.
  6. To remove a file from the list, click the red Delete icon next to it.

To set up Music on Hold for a Hunt Group:

  1. Navigate to Unite  > Groups > click on the Hunt Group you wish to modify.

    MOH for HG
  2. Go to Greetings > During call transfer > choose an existing file or upload a new one.

    Upload MOH for GH