A Fax resource is treated as a type of virtual user specifically for Fax ATA Devices provisioned to your account. This allows the device to gain additional features from the Resource:

  • Assign multiple Direct dial number(s)
  • Configurable outbound caller ID
  • Location of resource; carries over to E911 of device.

In this article we will cover the following topics:


Create new Fax Resource

To create a new Fax Resource:

  1. Navigate to Services > Unite > Resources & Utilities > click Create.
  2. Choose Fax resource option and click Proceed.
  3. Name your fax resource.
  4. Assign a phone number.
  5. Set a location where this fax resource will be used.
  6. Click Create fax resource.
  7. Confirm the charges for this operation on the next pop-up.



Edit Fax Resource settings / delete Fax Resource

To access your Fax Resource general settings:

  1. Navigate to Services > Unite > Resources & Utilities > click on the web fax name.
  2. You can change the following settings on the General tab
    1. Update the Name.
    2. Change the Extension.
    3. Change or Assign Phone Numbers.
    4. Update the payment Plan.
    5. Adjust the Outbound Caller ID.
    6. Change the Location.



To delete a Resource:

  1. Navigate to Services > Unite > Resources & Utilities.
  2. Check the Fax Resource you wish to delete.
  3. Click Delete.




Manage Devices

The Devices tab will list the current devices that the fax resource is assigned to.

To assign the fax resource to a new device:

  1. Click the Assign new button.
  2. Select any available fax adapter from the Device drop down.
  3. Ensure the E911 address for the device is current and correct.
  4. Read the 911 Policy and limitations and place a checkmark in the box to acknowledge.
  5. Click Assign device

You will be returned to the Devices list and see the ATA assigned and ready for use.