The Operator feature redirects calls from the voicemail to a live person.
It provides the ability to press 0 to reach a phone number or extension when the call is being routed into voicemail.

At this moment, the Operator feature is available for the following objects:

  • Company Voicemail (Voice services > Settings > Voicemail settings > Operator number)

  • Hunt Group Voicemail ( Voice services > Groups > click on Hunt group > Voicemail settings > Operator number)

  • Voicemail Box Resource (Voice services > Resources & Utilities > click on Voicemail box > Voicemail settings > Operator number)

If the Operator feature is not enabled on a voicemail box, when a caller gets routed to that voicemail box, they have only two choices:

  1. Leave a voicemail
  2. Hang up

With the operator feature enabled, they now have a new choice:

  1. Leave a voicemail
  2. Hang up
  3. Press 0 to be routed to the operator

When the feature is enabled, and a caller is sent to voicemail, an additional message plays and tells them they can press 0 to reach the operator.

Operator feature for the User Voicemail

Operator feature for User Voicemail is currently not available in HostPilot and can be enabled by Intermedia technical support by request.