This article provides an overview of the following levels of view on time zones for Intermedia Unite accounts:


  1. There are three potential levels:
    • Account level;
    • User level;
    • Device level.
  2. Priority is given to the lowest level set. This means the device time zone setting would override the User setting, which would override the Account setting.
  3. Updating the user level after setting the device level, does not push an update to the Device setting. Device time zone is independent. The user can have devices in two different locations and we don’t want to change the time zone of each user's device if the time zone was changed on user’s Level.
  4. There is logic when objects like users, Hunt Groups and Auto Attendants inherit account time zone. By default, if the time zone is changed in account level time zone is changed for all users, Hunt Groups and Auto Attendants on the account. This inheritance is handled by parameter Update Time zone of users. It is enabled by default.

How to access each level

  • Account level view (Services>Unite>Settings>General tab):

  • User Level View (Services>Unite>General tab>Manage Users>Select user>General tab):

  • Device Level View (Services>Unite>Device tab>Select device>General tab):

  • Hunt Group Level View (Services>Unite>Groups tab>Select Group>General tab):

  • Auto Attendant level view  (Services>Unite>Auto Attendant tab>Select Auto Attendant>Settings>General tab):