This article describes the Intermedia Unite group chat functionality

How to create a group chat

There are two ways to create a new group chat:

Start a new chat

When you add people to a Group chat, in the Add New Chat window you may change the chat name and add/delete the members.


Add members to an existing chat

When you add people to an existing one-on-one chat it automatically creates a separate group chat.



Managing Group Chats

Important: every member of the Group has equal permissions. They all can modify the chat name and add or remove other chat members. When the person left the group chat or was removed from it, they will lose the access to chat history.

Here are the extra features available in Group chats:

  • Chat name - group chat would have an autogenerated default name. It can be changed by any chat member.
  • It is possible to add a group chat to Favorites.
  • Member(s) button 
    • Chat members can leave the chat Group
    • Chat members can be removed by other chat members. Every participant is able to remove members from chat. 


    • Every participant is able to add members to chat.
        • Note people that are added into already existing Group chat would see the whole conversation history of this chat.


  • Members of a group chat can start an online meeting within the group chat (audio/video conference, screen sharing) using the Meeting button and then dialing in the meeting number. More information on how meeting functionality works can be found here.

Mention Feature

You can draw a person's attention to a particular group chat by mentioning their name. To do that, click the @ symbol icon below the "Type a message..." box and select a person you would like to mention. Alternatively, you can type in "@" symbol and a list of group chat members will pop up. After you select a person to mention, their name will appear in blue in the message box. You can continue typing your message after that.

A person who's name was mentioned will see a notification about it in the contacts and chats pane as a blue "@" symbol near a chat name. Also, they will see their name highlighted in blue in the chat. The notification will appear even if a person who was mentioned has muted the chat. 

Searching for group chats

Search functionality is split between the Contact Search and Conversation Search.
To search for group chat, use the Search Bar in the Chat section of the application, then choose the Conversations tab to run the search through all your chats where that person was in.

Group search 

Muting a Group Chat

Now you can mute any chat by navigating to ••• button at the top right and selecting Mute
To unmute - simply select Unmute in the same dropdown


The muted chats will have a Muted icon next to them:


This setting will be synchronized between all User's devices.