This article describes the Chat feature of a Intermedia Unite Desktop Application

Note: if you do not see chat feature in your app, upgrade the application.

Overview and notifications

On the first run, Recent chats list is empty: once a chat is initiated it will be added to the Roster. To start a new chat, you may press the Add Chat button or start typing a person's name in the Search bar. 


There are two different types of chats: One-on-one for talking with a single user and Group chats for multiple users. Group Chats section covers the main differences and additional features of the Group chats.

Once you send one message to anyone, the chat with that person becomes available in your Recent chat category. Both One-on-one and Group chats would be displayed here.

Note: Before the first message is sent, the chat wouldn’t appear for the other chat members besides the creator of the chat. He will see this chat as “Draft” and can return to it later until the app is restarted


You can see the Contact name for One-on-one chats or the Chat name for Group chats together with the most recent message in that chat.

If you have an unread message, that chat would be displayed in bold and have the additional dot indicator:


You can also see the number of chats with unread messages on the Chats icon on the navigation panel:


When the new message is received, a pop-up notification appears.


If that message is read on any User’s device where Intermedia Unite app is running, the other User’s devices will show this message as read.

Note: chat sorting will constantly change. The system is designed to display the chats containing the most recent messages on top. Only Favorited conversations are not affected by this rotation and are displayed on top even if they don't contain any recent messages.

Notifications: You can choose if you wish to receive notifications about incoming calls and messages.
You can find settings for these notifications under Profile > Application settings.

Here you can find separate settings for visual and audio notifications:

  • Enable audio incoming call notifications.
  • Enable visual incoming call notifications.
  • Enable audio incoming chat notifications.
  • Enable visual incoming chat notifications.


Chat features

Here are the features that are available within Intermedia Unite chat:

  • Emoji button - for customizing your chat with your favorite smiley face icons.


  • Call button - for performing calls to the chat members through Intermedia Unite App.

    Note: This is only available in One-on-one chats.

  • Invite members button - for adding other people to the chat. This would open a completely new chat.

    Note: clicking Invite Members button during the One-on-One chat will create a new Group Chat with empty history. A pop-up window that appears after that is similar to Add New Chat window in Group Chats.

  • Favorites button - for adding your chats to the Favorites section.
    In chats roster or in chat window click on star icon near user avatar to make contact Favorited.

    Favorited conversations will be displayed on top in the chats list.
    Note: In the Mobile app, Favorited contacts will be listed on the top under Contacts list when Chat list will display recent messages on top instead. In the Mobile app, use the Pin function to prioritize conversations. Read the Knowledge Base article on Intermedia Unite Desktop App: Contacts for more information.
  • Sent messages can have different delivery status as shown below:

Note: One-on-one chat would save and display your whole conversation history. To prevent losing critical information this history cannot be modified or removed.