This article describes the Chat feature of a Intermedia Unite Desktop Application


There are two different types of chats: Direct messages for a conversation with a single user and Channels for multiple users. Intermedia Unite Application: Channels covers the main differences and additional features of the Channels.

Starting a chat / a channel

In the first run, the Recent chats list is empty: once a chat is initiated it will be added to the Roster. To start a new chat, you may press the + button or start typing a person's name in the Search bar.

new chat

There are options to create a new SMS, Direct Chat, or Channel:

  • Send new SMS: Click on New SMS and start tying in the name of your contact or the destination phone number for SMS:

    new chat

  • Initiate a direct chat: Choose New Direct Message and enter the name or email address of the contact you would want to chat with:

    new chat

  • Create new Channel: Click on New Channel option. A pop-up will appear asking you to enter the Channel name, add members and choose if the channel is going to be private or public. For more information, see Intermedia Unite Application: Channels

    new channel

Managing messages

If you have an unread message, that chat would be displayed in bold and have the Number of unread messages indicator:


If that chat is favorited and Favorites pane is minimized, it will have a blue outline with
Number of unread messages indicator:


If the favorited chat is muted, it will show the Mute indicator:


You can also see the number of chats with unread messages on the Chats icon on the navigation panel:


When the new message is received, a pop-up notification appears.


If that message is read on any User’s device where the Intermedia Unite app is running, the other User’s devices will show this message as read.

Sent messages can have different delivery status as shown below:

To delete an outgoing message that you sent in chat hover the cursor on the message. You will see two options - delete or reply:

by pressing the delete option, you start deletion then you will see a toast with the option to undo the deletion. The option to undo the deletion is available for 5 seconds:

Once the message is deleted all users will see the message is deleted text:

Note: If there was a reply to the message and the original message is deleted, part of the original message will be visible in the reply.

Chat notifications

You can choose if you wish to receive notifications about incoming calls and messages. This could be managed under Profile > Application settings. Here you can find separate settings for visual and audio notifications:



Here are the features that are available within Intermedia Unite chat:

  • Reply: You can respond to some particular messages in a chat via hovering over any text message, attachment or GIF. The Reply button will appear next to the message allowing to click on it and add text/attachment to the response message.


  • Emoji: customize your chat with your favorite smiley face icons. You can also choose skin tone and search for emojis. Read the Knowledge Base article on Emoji Conversion For Intermedia Unite for more information.


  • GIF: send GIFs to show your mood, joke, ideas in motion. Find more information here.


  • Call (only for direct chats): place call to the chat partner through Intermedia Unite App.


  • Search: in order to search in chat/channel, use the right panel in the app. Refer to Intermedia Unite Desktop App: Search in Chats for more information. There is another Search field available on the left for People/Channels search by name:


  • Add members: Use the right panel in order to invite new people to the channel.


  • Favorites: add your chats to the Favorites section. In chats roster or in chat window click on star icon near user avatar to make contact Favorited.

    Favorited contacts and chat names will be displayed on top of the chats list. You can switch to the minimized version of the Favorites pane and back by clicking the arrowhead button on the right from the Favorites section name. 
    Note: in the Mobile app, Favorited contacts will be listed on the top under Contacts list when Chat list will display recent messages on top instead. In the Mobile app, use the Pin function to prioritize conversations. Read the Knowledge Base article on Intermedia Unite Desktop App: Contacts for more information.
  • Rich Text Editor: format your chat messages. To enable Rich text editor, click on A at the bottom of the input field. It will open up the list of formatting options.

    Note: Rich text editor is available only in the direct chats and channels, and is not available in SMS.
    Rich Text Editor allows you to:
    • make text bold/italic/underlined
    • create multilevel bulleted or numbered lists
    • copy and paste formatted text from other apps (to some extent)
    • copy and paste formatted text to other apps (to some extent)
  • Files in chats: attachments list: review a list of files sent in chat. This feature is available in 1-1 chats and channels for users who have SecuriSync service enabled. Every file sent in chat or channel is being saved to a SecuriSync folder shared to every chat member. Files become available to new members once they’ve been added to the chat. The list of those files can be checked by clicking Files on the right of the chat screen.
    Currently, SecuriSync chat folder cannot be accessed via SecuriSync desktop client or SecuriSync web interface, so files sent in chats cannot be deleted, however, chat files size is not included in the SecuriSync account disk quota.
  • Mention: You can draw a person's attention to a particular channel by mentioning their name. To do that, click the @ symbol icon below the "Type a message..." box and select a person you would like to mention. Alternatively, you can type in "@" symbol and a list of channel members will pop up. After you select a person to mention, their name will appear in blue in the message box. You can continue typing your message after that.

    A person whose name was mentioned will see a notification about it in the contacts and chats pane as a blue "@" symbol near a chat name. Also, they will see their name highlighted in blue in the chat. The notification will appear even if a person who was mentioned has muted the chat. 
  • Spellcheck: in the Desktop app, auto-enabled spellcheck feature highlights misspelled words in the chat message box and provides potential corrections from a predefined dictionary according to the app language that you set in the App Settings. Custom dictionary is not supported yet.
    spellcheckNote: spellcheck is not supported on Windows 7.
  • Mute: you can mute any direct chat or channel by navigating to ••• button at the top right and selecting Mute:
    To unmute - simply select Unmute in the same dropdown. The muted chats and channels will have a Muted icon next to them:
    The mute feature stops incoming notifications on the specified chat or channel. This setting will be synchronized between all User's devices.