This article explains Presence statuses and describes how presence functionality works for different versions of Intermedia Unite application.

Presence

Presence features within Intermedia Unite help to indicate which of co-workers are available for collaboration and communication.

Your presence status is displayed on the avatar in the left bottom corner of the app. 

states

Depending on the type, presence statuses could be changed manually or automatically:

available Available Automatically or Manually:  when a user is available to chat or talk on the phone
away Away Automatically: when a user locks their computer or we detect no activity on the desktop for 10 min
busy Busy Manually: when a user wants to indicate to others that they are busy and may not respond right away
offline Offline

Automatically: when a user’s desktop goes offline

on call On Call

Automatically: when a user is on a call

Users can manually toggle their presence by clicking on Presence icon.

toggle

Chat and Presence availability across different client versions

Currently, the Intermedia Unite application has two versions 1.X.X  and 2.X.X. The chat functionality is not implemented to the 1.X.X version, however, the users who have 1.X.X installed are visible to ones who utilize the 2.X.X version.

Bellow, the Intermedia Unite behavior is described:

  • Users who have Intermedia Unite 1.X.X app installed and run can be displayed as Available when online
  • Users who have Intermedia Unite 2.X.X app will see such 1.X.X Users as available and may wish to start chatting
  • Important: users with Intermedia Unite 1.X.X app will not receive chat messages, however, they will receive e-mail notifications (if they were not online when chat message was sent to them).

Note: As the users with Intermedia Unite 1.X.X can’t respond to any chat messages sent to them, the users with the Intermedia Unite 2.X.X installed can complain that their messages are being delivered but they never receive any responses. The best available workaround – upgrade to Desktop 2.X.X version or use Mobile apps to access chat messages.