If you unable to find a contact the following questions can help you to realize the issue.

  • Are you are looking for a contact listed for your organization?
    • Check with your Account's Admin if the contact you are looking for is actually listed as a User for your organization's account.
    • Intermedia Unite mobile app can only find the contacts from your organization having at least one phone number.

  • Are you looking for the contact from your local Address book (not related to your organization)?
    • Try to find this contact in you Address book using a native Contacts app.
    • Check if permissions to access contacts granted (allow Intermedia Unite Mobile app to access local contacts in Address Book).
      1. Go to Settings of your device (additionally navigate to Apps for Android).
      2. Select Intermedia Unite mobile app.
      3. Allow app to access the contacts (additionally navigate to Permissions for Android).
    • If you can find with native Contacts app, but not with Intermedia Unite mobile app app with permissions granted, then contact Support.


Settings iOS


Settings Android