Your presence status is displayed near the gear icon. When the application is running your presence status could be displayed as one of the following states:
If your presence status is displayed as Offline:
- Check internet connection on your device
- Terminate the application and relaunch it
- Perform Logout and repeat Login to the application
In case the problem is not solved please provide us with the application log file. For more information on how to send logs, review Intermedia Unite Mobile App: Gathering Diagnostic Logs.