The presence feature within Intermedia Unite helps to indicate which co-workers are available for collaboration and communication.

Your presence status is displayed on your Profile Picture. 

status

Changing Status

Important: Do Not Disturb/Out sick/On vacation/Off work puts all user's devices in DND mode. It will affect not only the app it was activated on, but desk phones as well. If Do Not Disturb/Out sick/On vacation/Off work is activated on Desktop, Mobile app will not ring either and vice versa.

Users can manually toggle their presence: 

On iOS:

  1. Navigate to My Profile Picture
  2. Click on Status to change presence status.

toggle_ios

On Android:

  1. Navigate to My profile Picture
  2. Click on your presence status to change it.

 toggle_and

Status Descriptions

Depending on the type, presence statuses could be changed manually or automatically:

available Available Automatically or Manually:  This status indicates that a user is available to chat or talk on the phone
away Away

Automatically: when a user locks their computer or phone, and we detect no activity on the app for 3 min. 

Note: Phones will show "away" until it loses background activity, which will change it to Offline.

busy Busy Manually: when a user wants to indicate to others that they are busy and may not respond right away
offline Offline

Automatically: when user’s applications go offline

on call On Call/In a meeting

Automatically: when a user is on a call or is in a Intermedia AnyMeeting

ScreenShare Screen sharing

Automatically: when a user is performing a screen share in the Intermedia AnyMeeting

Note: Screen sharing status will disable call and chat notifications. 

DND Do not disturb

Manually: when a user doesn't want to get any notifications and send all incoming calls to voicemail 

More:  If you are on a call or in a meeting while being in Do Not Disturb status, you can turn it off and your status will change to On a Call/In a meeting automatically.

In Do Not Disturb status, missed calls counter wouldn't change even if someone calls you. You will need to go to Call History section to check if you had any. You can also always turn it off in one tap using the Disable or Clear button in the DND header. 
dnd header

Note: in this status, calls that came through a Hunt Group would still ring to you.

break On break 

Manually: when a user wants to indicate to others that they are on break and may not respond right away.

If you pick up a call or participate in a meeting while being in On break status, your status will automatically change to On call/In a meeting. After the call/meeting is over, your status will change back to On break and you'll need to change it manually.

Vacation Out sick

Manually: when a user wants to notify others that he or she is unavailable due to being sick.

Out sick status works in the same way as Do not disturb.

When you enable the Out sick status, a notification will appear at the top of the Intermedia Unite application with a Turn Off button. Click it to change your status to Available.

Out sick

Vacation On vacation

Manually: when a user wants to notify others that he or she is unavailable due to being on vacation.

On vacation status works in the same way as Do not disturb.

When you enable the On vacation status, a notification will appear at the top of the Intermedia Unite application with a Turn Off button. Click it to change your status to Available.

On vacation

Off work Off work

Manually: when a user wants to notify others that he or she is unavailable due to being off work.

Off work status works in the same way as Do not disturb.

When you enable the Off work status, a notification will appear at the top of the Intermedia Unite application with a Turn Off button. Click it to change your status to Available.

 Off work 

Note: statuses OfflineAway, On break, Out sickOn vacation, and Off work will show how long the user has been unavailable, using a small tag "Since". If the person is offline since yesterday, it will show the date. If the date is the same, then it will show the time.