This article describes the Quality of Service monitoring tool for the Intermedia Unite system.


Feature description

With the Intermedia Unite QoS tool, you can check detailed information on the quality of all your calls as well as determine the reasons for the call quality to drop.

Accessing the QoS tool

To access the tool, go to Unite > Quality:


At the top of the page you can find call statistics summary for 24 hours, weekly, and monthly periods:


To find other sections, you will need to scroll the page down a bit.

Summary section

On the Summary section of the QoS tool, you may access the details for the calls placed from your account. 

You may find three search options there:

  • All calls that have connected and meetings for today, the last 7 days and 30 days
  • Search using a custom range
  • Search for a specific number


Once the parameters for the query are specified (or pre-made option, such as calls for the last 7 days, is selected), the system will redirect you to the Call Summary page, where all the results are displayed. On this page, you can find summarized QoS stats (at the top) and the detailed list of the calls (right beneath the QoS summary).



To find detailed information for a specific call it is necessary to click on the call's entry or click the Details button nearby the call information.



Summary tab

On the Summary tab, we can see how the call was routed. This also gives us short QoS information, as well as the information on where the quality drop occurred.


QoS Analysis tab

There would be 3 main reasons for the quality of service deterioration:

  • Jitter;
  • Round-Trip delay;
  • Package loss.


Note: jitter stats are stored only for 7 days.

Read the Knowledge Base article on What Causes Call and Fax Quality Issues (QoS) for more information.



On the Summary tab, we can see how the call was routed. This also gives us short QoS information, as well as the information on where the Audio/Video quality drop occurred.



Attendees tab allows you to check the list of attendees and the stream quality for each of them on a per second basis.



Checking the device status

On the Current Device Status section, you may find the total count of the registered and unregistered devices.

Clicking the Details button beneath any of these two sections will pull the complete device list for the selected category and allow you to check the recent registration events (which will include IP address and port the device used to register on our servers) by clicking the Details button nearby the specific device.




Network Topology information

Network topology section allows intermedia support representatives to save customer's topo information. It also allows creating multiple locations and specifying the public IP address for each location. Once location saved, QoS toll will automatically add location information to the calls based on the IP address of the endpoint device.

Its main purpose is to save customers and our time. If we have all the topo information stored in the toll - we won't need to pull it from the customer next time he has QoS related issues.