Calling tab provides with a keypad and a full list of contacts within the user's organization in a dedicated section of Intermedia Unite desktop app.

The Calling tab is presented with a Receptionist view, which is enabled by default and cannot be turned off. It provides a convenient way to transfer calls to the target users with efficiency and transparency.

Features

Calling tab has the following features to it:

  • View mode can be filtered by:

    • All: All of your contacts (Favorites, Intermedia Unite users, Company and Personal Contacts) on one page filtered alphabetically
    • Favorite contacts: Users and contacts, previously added as "Favorites".
    • Intermedia Unite users: Users with Voice service enabled and extension assigned
    • Company contacts: all Users with at least one number added, Auto Attendants, Hunt Groups and Resources
    • Personal contacts: personal contacts created by User
  • The receptionist can search for the contact by name, phone number, position, department, email, etc.

  • Receptionist view on the calling tab shows the Presence status of Users

  • Transfer options are available: Warm transfer, Blind transfer, and Voicemail transfer
    Note: for any call transfer flow the Calling Tab is opened automatically.

receptionist mode

Calling tab includes a simplified version of a keypad:

  • Users can make or transfer calls to an external phone number.
  • A phone number should be typed in the keypad manually.
  • Simplified keypad does not include search functionality.
  • Calls to an emergency phone number (911) are prohibited.

dialpad