The Callback feature provides callers who are waiting in the queue the chance to enter a phone number and be called back instead of remaining on hold. The feature can be configured so that the priority sequence (place in line) is not lost. There may be multiple callbacks waiting to be executed and each page will show up to sixteen callbacks that are in the queue. To implement the Callback feature into a queue please consult with your Service Provider.

Manage Callbacks

For more information, please refer to the following article: