To create a bulletin:

  1. Record an available bulletin prompt.
  2. Navigate to the Bulletins page.
  3. In the Description field, type a corresponding description.

    Bulletin Description

  4. Click the Options link located to the right of the Bulletin Status.

    Bulletin Options

  5. Select an option to determine its call flow.

    Note: Always click Update, located in the top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.

    Select Bulletin Option

  6. After creating and configuring a bulletin, it is stored and ready to be activated at any time. There are two places in the call flow where a bulletin can be applied: either for an individual queue or for an entire IVR.