If skillsets have been configured, place a checkmark next to the Skillsets or Dynamic Skillsets you wish to assign to the entire team and click Update. If skillsets are not configured, you may assign skills to each agent individually on the Individual Skills tab. Please see Skillsets for more information on creating skillsets.

Team Skillsets

Apply changes to active sessions after updating – Check this checkbox before clicking Update in order to apply your changes to any agents that are currently signed in with the CCA.