The Work Hours View displays the schedule for the selected date; only one day is displayed at a time. Each Agent scheduled for the day appears in the schedule along with their Start Day and a breakdown of the Agent’s schedule for the day. Solid coloured cells indicate phone coverage time, other events such as breaks, lunches, vacations, sick days, training, etc., will be shaded lightly and contain the event identifier code. A summary of Agents Planned, Lunch, Vacation and Events scheduled for the day is displayed at the top portion of the schedule.

Access Work Hours View by selecting Main Menu > Schedule > Publsihed Schedules > Daily Schedule View