To delete a specific rule for Rules-Based Routing:

  1. Click Delete, located to the right of the rule you wish to delete.

    Delete a Specific Rule

  2. The Delete Rules Based Routing dialog box opens asking you to confirm the deletion of the specified rule (e.g. "Remove rules based routing record 905723?"). Click Yes. The rule is deleted and disappears from the records list.

    Delete a Specific Rule