Use the filter feature to narrow your schedule search and find all agents in that schedule who meet the Agent & Team and/or Skill. To filter schedules:

  1. Click Filter.
  2. The Schedule Filter window appears.
  3. The Agents & Teams tab select the Agent(s) and/or Team(s) who you would like displayed in the schedule.
    Note: To search Schedules for all Agents & Teams, click Select All in the Agents & Teams tab. To deselect all Agents & Teams, click Clear All.

  4. In the Skills tab select the Skills group you would like the Agents who are displayed in the schedule to belong to.
    Note: To search Schedules for all Skills, click Select All in the Skills tab. To deselect all Skills, click Clear All.
  5. Click Get Data.
  6. Any events scheduled for the selected date(s), agents and teams will be displayed in the Unpublished Schedule.