To add a break:

  1. Click Add Break.
  2. The Add Break Session window will open. Complete all fields and click Save when all break sessions for the Agent have been added. Break
  3. The Add Break confirmation dialog box will appear. Click OKConfirmation
  4. The new break session will appear in the Event table. NewSession

Add Break Sessions Field Descriptions and Button Functions


In the drop-down menu, select the Agent for whom you would like to schedule the break session

Break Date

Click the date picker and select a date for the break session.

Notes (optional)

In the Notes field, type any reference notes regarding the scheduled break session.

Add Session fields and Table

Schedule time for break sessions:

  1. In the first and second drop-down menus, select a Start Time and an End Time for the event.
  2. Click Add Session to add the break times to the Sessions table. Repeat for any additional break sessions that need to be created for the selected Agent.
  3. To remove a break session from the Sessions table, right-click on the session you would like to remove and click Remove Session.

Note: if multiple breaks are scheduled, sessions cannot overlap (e.g. 2:30 PM – 3:30 PM and 3:00 PM to 4:00 PM). If you try to overlap sessions you will receive the following error message: There is data overloaded, and need to select a new time for the session.



Click to save the break sessions and add the break session(s) to the schedule.


Click to close the Add Break Sessions window. If the window is closed without saving the information, the coverage information will be deleted and will not be added to the schedule.