This guide contains basic information about how to setup online Proactive Chat sessions from within your website. 

To enable Proactive Chat you must embed the chat application within a website.
Embedding the chat application within a website is just a matter of adding one reference to a JavaScript file.

To find the URL for the file:

  1. Navigate to HostPilotĀ® Control Panel > Services > Contact Center and click the Login to Contact Center Control Panel
  2. Inside the Admin Portal, go to Configure > General > Queues > [Chat Queue Name] > Options
  3. On the General Settings tab, find the Proactive Chat URL:
    Proactive chat URL

Simply copy the URL and ask your webmaster to include a script reference to it within the desired page(s) in your web site.

Note: the URL will be different for Chat Queues ver2.0 / ICR ver2.0 and Chat Queues ver2.0 / ICR ver2.0 customers. Customers using chat queue ver 1.0 / ICR ver 1.0 will continue seeing the link <…>webchat.js.

The script reference to be added within your pages should look like this: 

<script type="text/javascript" src="YourProactiveChatLink"></script>

The script file is automatically updated when changes are made to the chat queue settings.

For more information on Proactive chat, see the Knowledge Base articles on Contact Center Initiating Proactive chat and Contact Center Chat Queue General Settings.