There are two methods for deploying to Wordpress, one is to deploy a chat for all pages, and the other to deploy a chat for a particular page. Both methods are explained here.

One Chat for All Pages

To deploy one chat for all pages:

  1. Navigate to Dashboard > Appearance > Theme editor. Editor

  2. Find the Theme FooterFooter

  3. Add the script reference as follows: 
    <script type="text/javascript" src="YourProactiveChatLink"></script>
    You may find the correct URL in the Admin Portal under Configure > General > Queues > [Chat Queue Name] > Options > General Settings > Proactive Chat URL:
    Proactive chat URL
    Note: the URL will be different for Chat Queues ver2.0 / ICR ver2.0 and Chat Queues ver2.0 / ICR ver2.0 customers. Customers using chat queue ver 1.0 / ICR ver 1.0 will continue seeing the link <…>webchat.js.

Chat for One Particular Page

To deploy a chat for a particular page:

  1. Navigate to Pages, edit the target page, and add a Custom HTML block. HTML HTML2

  2. Paste the script tag, and then click PublishPublish
    <script type="text/javascript" src="YourProactiveChatLink"></script>
    You may find the correct URL in the Admin Portal under Configure > General > Queues > [Chat Queue Name] > Options > General Settings > Proactive Chat URL:
    Proactive chat URL
    Note: the URL will be different for Chat Queues ver2.0 / ICR ver2.0 and Chat Queues ver2.0 / ICR ver2.0 customers. Customers using chat queue ver 1.0 / ICR ver 1.0 will continue seeing the link <…>webchat.js.