This section explains how to deploy one chat for all pages in Joomla.

To deploy one chat for all pages:

  1. Navigate to the extension page for the Add custom JS and click the Download button.

  2. Uncompress the zip file.

  3. Log in to your Joomla admin site.

  4. Navigate to Extensions > Manage.

  5. Upload the zip file you downloaded previously.

  6. Click the Install button.

  7. Go to Extensions > Plugins.

  8. Search for System - Add Custom Javascript.

  9. Open the plugin for editing.

  10. In the Custom Javascript File Path option, enter the relative path to your javascript file. You may find the correct URL in the Admin Portal under Configure > General > Queues > [Chat Queue Name] > Options > General Settings > Proactive Chat URL:
    Proactive chat URL
    Note: the URL will be different for Chat Queues ver2.0 / ICR ver2.0 and Chat Queues ver2.0 / ICR ver2.0 customers. Customers using chat queue ver 1.0 / ICR ver 1.0 will continue seeing the link <…>webchat.js.

  11. Enable the plugin.

  12. From the Ordering parameter, choose Order last.

  13. Click the Save & Close button.

  14. Refresh the site and verify that the chat works.