This section explains how to deploy one chat for all pages in BigCommerce.

To deploy one chat for all pages:

  1. Log in to your BigCommerce account as an administrator

  2. Navigate to Storefront Design > Design Options, and then click the Footer Scripts tab.

  3. Paste the script in the Footer:
    <script type="text/javascript" src="YourProactiveChatLink"></script>
    You may find the correct URL in the Admin Portal under Configure > General > Queues > [Chat Queue Name] > Options > General Settings > Proactive Chat URL:
    Proactive chat URL
    Note: the URL will be different for Chat Queues ver2.0 / ICR ver2.0 and Chat Queues ver2.0 / ICR ver2.0 customers. Customers using chat queue ver 1.0 / ICR ver 1.0 will continue seeing the link <…>webchat.js.

  4. Save your changes.