What is an Intermedia Unite Subscription and how do I manage it?

An Intermedia Unite (Unified Communications) subscription includes Intermedia Unite (with Chat availability) and, optionally, SMS service, SecuriSync and Intermedia AnyMeeting services. Each user needs one license from the Intermedia Unite Subscription to use Intermedia Unite.

In order to manage subscriptions you need to login to HostPilot with your administrator's credentials and navigate to Services > Unite > Subscriptions

Manage Subs

Intermedia Unite Subscription Types

There are five Subscription types for Intermedia Unite:

  • Intermedia Unite Essentials: includes Cloud PBX with unlimited local and long distance calling, connection to 1 device, Chat and Intermedia AnyMeeting (4 web participants per meeting). 1 license is required for each Intermedia Unite user in the organization. Only Polycom VVX 150 or Yealink T40G phones are available with a rebate.  
  • Intermedia Unite Pro: includes Cloud PBX with unlimited local and long distance calling, connection to up to 5 devices, SMS service, Chat, File Sharing (10 GB/user), Intermedia AnyMeeting (100 web participants per meeting). 1 license is required for each Intermedia Unite user in the organization. 
  • Intermedia Unite Enterprise: includes Cloud PBX with unlimited local and long distance calling, connection to up to 5 devices, Chat, SMS service, File Sharing (10 GB/user), Intermedia AnyMeeting (200 web participants per meeting). 1 license is required for each Intermedia Unite user in the organization.
  • Intermedia Unite with Teams: designed to work in parallel with MS Teams, includes Cloud PBX delivered via Intermedia Unite applications (mobile and desktop), with unlimited local and long distance calling, Voicemail, Presence, Call Center Features, Business SMS, and Call Analytics. Chat, Meetings and File Sharing disabled. 1 license is required for each user.
  • Intermedia Unite for Teams: integrated into MS Teams, includes Cloud PBX add-on for Microsoft Teams with unlimited local and long distance calling, Voicemail, Call History and Basic Calling Features. Includes 1 license of TeamsConnector integration software. 1 license is required for each user. Phone not included. Microsoft Phone System license required and must be purchased separately.

Subscriptions

Note: for unassigned purchased subscription licenses taxes are calculated on base of the Main Location address.

See the detailed comparison table in this KB article.

Important: currently, there is no way to upgrade or downgrade a subscription to a different one. The subscription will need to be deleted and a new one will need to be added. 

Purchasing Additional Subscription licenses

In the Subscriptions section, you can purchase additional new licenses by increasing the number of licenses in the corresponding field.

Purchase new

After clicking Save changes, the charge confirmation notification window will appear. Click Confirm to proceed.

Confirm

Each purchased subscription generates a rebate that can be used as an individual discount on many top-of-the-line devices and can even be redeemed to obtain free devices with certain promotions. Read the Knowledge Base article Managing Device Rebates In Intermedia Unite for more information.

Note: newly purchased licenses are free for the first 7 days. The first-month charge will be prorated according to the date of purchase.

Reducing Subscription Licenses

To reduce the number of available licenses, navigate to Services > Unite > Subscriptions. Reduce the number of licenses and click Save changes.

Reduce licenses

 Important: any used rebate associated with the Subscription license will result in a financial penalty if the Subscription license was purchased less than 12 months ago.

Buying subscriptions at various times creates rebates with the different exhaustion dates. When subscriptions number is being reduced, the system tries to find the rebate that can be cancelled without penalties to cancel it. If no such rebates found, the system will cancel the rebate that has been used the most time ago to minimize the penalty.