The term top-level folder might be confusing when you look at the view of public folders in Outlook. At first glance, a top-level folder appears to be a third-level folder, but this is because the Exchange Server retains ownership of certain folders that are created during the installation setup process.

Public Folder

Top-level folders are created under HostPilotĀ® Control Panel > Services > Public Folders

Public Folder Permissions

When you set up a top-level folder, you also need to set permissions for it in HostPilotĀ® Control Panel.

To set folder permissions:

  1. Log in to HostPilot and navigate to the settings for the public folder you would like to modify permissions on: Exchange: Services > Public Folders
  2. Click the name of the folder you would like to modify permissions on.
  3. Go to the Client Permissions tab and assign permissions.

Read the Knowledge Base article on Managing permissions for public folders to find out more about permissions.

Note: due to the shared environment limitations, there is no way to set up Owner permissions to the top-level Public Folder. Maximum permission to the top-level Public Folder is Publishing Editor.

Access Public Folders

To add subfolders under top-level folders, you need to use Outlook/OWA.

Outlook for Windows

To access Public Folders in Outlook for Windows navigate to Folders tab> public folders> select necessary folder:

Outlook for Mac

In order to use Public Folders on Mac you would need to subscribe to the Public Folder.

Read the Knowledge Base article How To Open Public Folders In Outlook 2011/2016 For Mac.

Important: to use Public Folders in Exchange 2013/Exchange 2016 there should be CNAME records. Read the Knowledge Base article on What Is An Autodiscover Record And Why Do I Need It?


To access Public Folders in OWA navigate to the Folders tab in OWA 2010

and use the Favorites in OWA 2013/2016

Read Knowledge Base article on Public Folders In Exchange 2013/2016.

Note: The person who creates a subfolder is the folder Owner. This is the only user who can grant permissions or enable sharing of the folder for other users.